Browse Product & Management Jobs
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248 jobs found for "Customer Success Management"
Page 1 of 13
Founding Product Success Manager, Head of CS Track
…software, customers, and industry You are ambitious, resourceful, and willing to go the extra mile to make customers successful Requirements At least 2 years of experience in Customer Success, Product Management, Account … business Experience onboarding customers, managing ongoing customer relationships, and driving product adoption Experience translating customer problems and feedback into clear product requirements is a strong advantage Strong project management skills…
Head of Operations & Customer Success
…dich als Head of Operations & Customer Success . Aufgaben Operations & Prozesse Verantwortung für die operative Abwicklung unserer Kunden Führung und Weiterentwicklung des Operations- und Customer-Success-Teams Sicherstellung einer hohen Qualität und Geschwindigkeit … Warum machen wir das eigentlich noch manuell?“ Aufbau einer möglichst effizienten und personenunabhängigen Operations-Struktur 🤝 Customer Success Verantwortung für die operative Beziehung zu unseren Kunden Sicherstellung einer hohen Kundenzufriedenheit Lösung komplexer Kundenprobleme…
Product Manager: Customer Onboarding Experience
…Position As the PM for Customer Developer Experience + Customer Data Integrations, you will own the end-to-end integration journey for Constructor's customers and SIs — from first setup through long-term … debugging tooling that empowers customers, Solutions Engineers, and Customer Success to self-serve faster. Define clear support and capability boundaries to reduce high-visibility escalations and improve customer predictability. Partner with Engineering…
Engineering Manager - Customer Developer Experience
…brands to drive meaningful revenue and conversion gains. About the Role As an Engineering Manager on the Customer Developer Experience (CDX) team, you'll lead engineers whose work spans two fronts: partnering … with you. Challenges you will tackle Cross functional collaboration and prioritization: close collaboration with product, customer success, data science and other engineering teams to prioritize features and address customer needs effectively. Balancing…
Head of International Product / Group Product Manager - Customer Experience
…that leverage rich customer and operational context to enable better decisions and more personalized experiences. Create intelligent feedback loops that continuously improve product quality, operational efficiency, and customer outcomes. Partner with regional … Requirements You have 7+ years of Product Management experience building impactful products. You have 2-3+ years of experience managing and developing Product Managers. You have experience building products that leverage…
Regional Account Director - EMEA
…with our global Sales, Consulting, Product Management, and Customer Success teams to identify opportunities, develop strategic sales initiatives, and successfully deliver business growth. Success in this role requires an entrepreneurial mindset, strong … Product Management, Marketing, Customer Success, and Delivery teams to ensure customer success Develop account strategies and long-term growth plans for existing and prospective customers Represent mymediset at customer meetings, conferences…
Project Manager
…stakeholders. Act as the primary customer advocate, building strong relationships and managing expectations throughout delivery. Coordinate internal teams, vendors and customers to ensure successful outcomes and efficient resource deployment. Produce clear, consistent … management, planning and prioritisation capabilities. Calm, organised and results-driven under pressure, with excellent time management. Confident in presenting, reporting and managing multiple complex projects simultaneously. Bonus: experience with workforce management…
Director, Customer Support Network Strategy, Service Design & Workforce Management
…annual mechanisms for demand and supply planning (long and short term) and scheduling/real-time management, optimising for customer experience and efficiency, with clear visibility for executive leadership. WFM transformation: Own the consolidated operating … years in customer support strategy, CX operations or contact centre consulting/leadership. Demonstrable experience designing and executing site strategy at scale (multi-site, multi-brand, international). Deep workforce management expertise: forecasting, capacity planning…
Director, Customer Support Network Strategy, Service Design & Workforce Management
…annual mechanisms for demand and supply planning (long and short term) and scheduling/real-time management, optimising for customer experience and efficiency, with clear visibility for executive leadership. WFM transformation: Own the consolidated operating … years in customer support strategy, CX operations or contact centre consulting/leadership. Demonstrable experience designing and executing site strategy at scale (multi-site, multi-brand, international). Deep workforce management expertise: forecasting, capacity planning…
Head of Sales New
…Geschäftsführung entwickelst Du unsere kommerzielle Strategie weiter. Du baust Sales, Marketing, Customer Success und Partner Management zu einer gemeinsamen Commercial Organisation aus. Du schaffst Strukturen für nachhaltiges und profitables Wachstum. Du gestaltest … Revenue-Prozesse Sicherer Umgang mit CRM, Forecasting und Pipeline Management Verständnis für Marketing, Customer Success und Account Management Verhandlungssicheres Deutsch und Englisch Idealerweise Erfahrung im Consulting-, SaaS- oder Software-Umfeld Benefits…
Director Proposal Management Defense and Space
…dispersed teams. Proven success managing multiple priorities in a fast-paced environment. Advanced Microsoft Office proficiency. Strong presentation, communication, and stakeholder management skills. Preferred Qualifications Bachelorâs Degree, Management, Operations, or related … customers. Key Competencies Strategic Leadership Proposal Management Project Management Business Process Improvement Executive Communication Relationship Building Data-Driven Decision Making Planning & Scheduling Risk Management Team Development Continuous Improvement Customer Focus What Success…
Head of Compliance
…scalable solutions. Your responsibilities You lead and develop our team of compliance experts and customer success managers, creating an environment … where technical excellence, customer focus, and innovation come together. You set the strategic direction for the Compliance & Customer Success area and take ownership of making our customers successful over the long term…
Senior Project Manager
…partner with customers and cross-functional teams to deliver successful projects that create lasting business impact. The Impact you bring to Cognite As the Project Manager, you'll be accountable … Scientists, Product teams, and Customer Success to deliver high-quality solutions. Translating customer objectives into measurable success metrics and facilitating Value Realisation Workshops to demonstrate business impact. Managing project financials, including forecasting…
Director of SAP Consulting – MedTech & Life Sciences
…organization. You will work closely with executive management to expand our consulting capabilities, strengthen customer relationships, and support business growth. This is a highly customer-facing leadership role with responsibility for consulting … business development and complex customer opportunities Drive consulting excellence through standardized delivery models and governance Develop leaders and strengthen organizational capabilities Collaborate with Product Management, Engineering, Customer Success, and Executive Management Identify…
Director of SAP Consulting – MedTech & Life Sciences
…organization. You will work closely with executive management to expand our consulting capabilities, strengthen customer relationships, and support business growth. This is a highly customer-facing leadership role with responsibility for consulting … business development and complex customer opportunities Drive consulting excellence through standardized delivery models and governance Develop leaders and strengthen organizational capabilities Collaborate with Product Management, Engineering, Customer Success, and Executive Management Identify…
Engineering Manager: Agentic Integrations
…customer-specific learnings into product and platform improvements. Success in this role requires strong engineering leadership, customer empathy, excellent prioritization, and the ability to work effectively across Product, ML, Customer Success, Solutions … functionality to reliable, production-grade customer deployments across many different customer environments. Balancing customer delivery and scalable foundations: Allocate the team’s capacity across hands-on customer integration work and longer-term…
Director, Workforce Strategy & Transformation
…customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among … solutions that address key customer challenges while scaling knowledge across the broader Anaplan ecosystem. Key Responsibilities Partner with Anaplan’s Product Management, Sales, Customer Success, and GTM Enablement Teams to ensure seamless…
Senior Product Manager, Payments
…Define and track key performance indicators (KPIs) to measure product success across adoption, revenue, reliability, and customer outcomes. Use product analytics, customer feedback, and operational data to inform prioritization and identify areas … launch strategies for payments capabilities. Create internal and customer-facing documentation, training materials, and presentations to support successful launches. Drive adoption and ongoing success of payments products post-launch. Leadership & Craft Excellence…
Director, Global Developer Success
…Build and lead Global Developer Success: Hire, coach, develop, retain, and performance-manage high-performing support engineers, managers, and specialists across tiers, regions, and customer segments. Create the support operating system: Define … customer-visible ownership. Harden Slack and customer response: Turn premium Slack response into a defined service model with acknowledgement standards, urgent paths, conversion-to-ticket rules, coverage model, manager review, and customer…
Senior Platform Product Manager (Contract Position)
…features where they are directly consumed by customers. Grow platform adoption and influence by assisting Sales, Customer Success, and Solutions Engineering with identifying key customer segments, building pipeline, and closing opportunities where … including positioning, packaging, pricing, and launch planning. Demonstrated ability to partner closely with Sales, Marketing, Customer Success, and Solutions Engineering to translate platform capabilities into clear value propositions, customer narratives, and enablement…