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65 jobs found for "Customer Experience (CX)"
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Customer Experience (CX) Consultant - Contract role
…Role: Customer Experience (CX) Consultant - Contract role Consulting Seniority: Consultant - Senior Manager Day rate: £400-£500 inside IR35 Project duration: 3 months with likely extension Location: Hybrid in London We've partnered … seeking an independent consultant to lead a CX-focused workstream on a major Adobe transformation programme for a large supermarket to helping deliver customer personalisation at scale. We’ve a preference…
Senior Enterprise Customer Success Manager
…needs. Coordinate complex customer escalations across Support, Product, Engineering, Finance, and other teams while maintaining clear and confident customer communication. Act as the customer’s internal advocate , ensuring customer needs, feedback, risks … planning helping customers navigate operational and organisational change turning customer feedback into actionable Product and CX insight You can expect to work across a technology environment that includes CRM, Customer Success platforms…
Software Engineer | 7+ years| Python | Bangalore
…MEET THE TEAM Join Cisco's Customer Experience (CX) Engineering team as a Software Engineer specializing in Gen AI Application development with a background in networking. You will be an integral part … Customer Experience (CX) Engineering team delivering software and technology supporting our delivery engineers and customers. CX are the customer's trusted advisor and expert, helping the customer understand their network, reduce risks…
Solutions Delivery Manager
…Customer Experience team. Operating at the intersection of our product suite and our customers, this dynamic role focuses on translating our product capabilities into effective solutions to match our customers' scientific … educate the broader CX organization through various means (e.g. create documentation, drive enablement initiatives, refresh solutions, advise on customer engagements, etc.) Collaborate across CX departments to reflect customer learnings into solution assets…
Forward Deployed Engineer
…Your Impact Procurement is over 50% of revenue for industrial companies and their biggest lever for profitability. The hard part…
Software Engineer
…strategic CX consultancy who measure what matters to customers and drive real business change. We use technology to understand customer experience and identify opportunities that deliver ROI. We take our clients beyond … looking for a technically minded consultant to help design, build and deliver large-scale Customer Experience (CX) programmes. This role is suited to someone who enjoys solving real-world technical problems, building…
Sr Partner Agent Architect (Germany)
…years of experience in enterprise customer-facing technical roles across solution architecture, systems architecture, enterprise integration, technical consulting, or complex SaaS implementation. Experience working with strategic partners, systems integrators, consulting firms … partner-led delivery models. Strong systems thinking and experience solving complex problems across multiple systems and data sources. Experience with enterprise SaaS platforms such as CRMs, ERPs, ticketing systems, contact center platforms…
Senior Enterprise Engagement Manager - CEE
…customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support … full potential of agentic AI in their customer experience. This is your opportunity to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering…
Lead AI Solutions Architect, Customer Success
…technical authority for assigned customer engagements. Guide consultants and implementation teams through complex technical challenges. Lead architecture workshops and technical design sessions with customers. Provide governance throughout delivery to ensure alignment with … designs. Customer Engagement Advise customer technical stakeholders on architecture decisions and trade-offs. Present technical recommendations to enterprise architects, IT leaders, and platform owners. Build trusted-advisor relationships with customer technical teams…
Director, Customer Support Network Strategy, Service Design & Workforce Management
…mechanisms for demand and supply planning (long and short term) and scheduling/real-time management, optimising for customer experience and efficiency, with clear visibility for executive leadership. WFM transformation: Own the consolidated operating model … Operator's mindset Thinks in outcomes and owns them over time. Experience Profile Essential 10+ years in customer support strategy, CX operations or contact centre consulting/leadership. Demonstrable experience designing and executing site…
Director, Customer Support Network Strategy, Service Design & Workforce Management
…mechanisms for demand and supply planning (long and short term) and scheduling/real-time management, optimising for customer experience and efficiency, with clear visibility for executive leadership. WFM transformation: Own the consolidated operating model … Operator's mindset Thinks in outcomes and owns them over time. Experience Profile Essential 10+ years in customer support strategy, CX operations or contact centre consulting/leadership. Demonstrable experience designing and executing site…
Software Engineer II/III
…scale microservices behind our customers' checkout and orders — the systems the customer-facing funnel depends on. You'll also own the internal application our Customer Experience (CX) team uses to support customers … free. What You’ll Do Build and improve the internal application our CX team relies on to support customers, delivering responsive, accessible, well-tested interfaces in ReactJS Own features…
Senior Product Manager
…enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage. About Emplifi Emplifi is the only Autonomous CX platform unifying social marketing … leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage. About the Product Team…
Senior Product Manager
…enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage. About Emplifi Emplifi is the only Autonomous CX platform unifying social marketing … leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage. About the Product Team…
Senior Account Executive - UK&I
…events that are customary in the industry Preparing, presenting and conducting demos, presentations and customer meetings Using CRM effectively and consistently to track sales cycles/engagement Have you got what it takes … enterprise systems to power Agentic AI. Backed by global CX leader NiCE , we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel…
Software Dev Engineer (SDE II), EC2 Core / Outposts Console, AWS CX
…Description Join our team as a Software Development Engineer (SDE II), where you'll build and enhance management console experiences…
Software Dev Engineer (SDE II), AWS CX - EC2 Core / Outposts Console
…Description Join our team as a Software Development Engineer (SDE II), where you'll build and enhance management console experiences…
Software Engineer – Java, Angular, AWS
…working within complex enterprise systems. Familiarity with Python and serverless architectures. Experience working with AI-assisted development tools and workflows. Experience working in Agile environments. What Will Make You Successful? The engineers … CX Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences…
Senior Sales Engineer - AI Agents (DACH) New
…customers. Programming Skills: JavaScript programming/scripting experience essential; Java, Python or similar is a plus. Contact Center Knowledge: Understanding of contact center technology (SIP, SBCs, ACD, ASR, TTS, etc.) and experience with conversation … enterprise systems to power Agentic AI. Backed by global CX leader NiCE , we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel…
Senior AI Conversation Designer
…committed to continuous improvement. · Creative problem-solver able to design solutions for complex challenges. · Customer-centric with strong empathy for end users and business stakeholders. · Team-oriented with exceptional interpersonal and collaboration … enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel…