Browse Product & Management Jobs
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570 jobs found for "Technical Support and Customer Support"
Page 1 of 29
Head of Technical Support
…future of travel About the role As Head of Technical Support, you’ll lead our team of Technical Support Engineers and take responsibility for the quality, effectiveness and development … technical support or support engineering team serving business customers. A track record of improving both customer outcomes and how a support function operates. Strong technical understanding of APIs, HTTP…
Global Head of Customer Solutions
…voice of the customer in leadership discussions and operational planning Skills and Experience You Need Significant leadership experience within Customer Solutions, Technical Account Management, Enterprise Customer Success, Technical Support … support and customer-facing teams, ideally within payments, fintech, SaaS, or another technically complex B2B environment Strong understanding of post-implementation enterprise customer management and technical support operations Demonstrated success…
Director of Customer Support
…keeping the customer experience human. Our Customer Support Team: Forget the stuffy corporate office. We are a completely remote global team of innovators and hospitality experts. The support organization spans … technical customers and internal teams Lead other leaders with empathy and accountability across multiple regions, languages, and cultures What Sets You Up for Success: 8+ years in customer support or service…
Director of Customer Support
…keeping the customer experience human. Our Customer Support Team: Forget the stuffy corporate office. We are a completely remote global team of innovators and hospitality experts. The support organization spans … technical customers and internal teams Lead other leaders with empathy and accountability across multiple regions, languages, and cultures What Sets You Up for Success: 8+ years in customer support or service…
Senior Director, Global Support New
…Director, Global Customer Support Department: Support / Operations (iO) Reports To: Chief Customer Officer FLSA Status: Exempt Location: US Remote Position Overview The Senior Director, Global Customer Support … support ecosystem to ensure world-class customer experience, SLA performance, and scalable support architectures that support rapid enterprise growth, while optimizing the scope, capacity, and productivity of each support…
Senior Project Manager
…interface between customers and internal technical teams Understand customer requirements and translate them into clear technical and project requirements Work closely with Sales and Business Development teams during customer acquisition, solution definition … Coordinate testing, validation, commissioning, and customer acceptance activities Ensure successful project delivery and transition into operations or customer support Build and maintain strong relationships with customers and key stakeholders Contribute…
Senior Product Manager
…deliberately does not do yet. Engage customers, sales, and marketing. Join customer and prospect conversations periodically to gather requirements, pressure-test positioning, and support technical evaluations; support the sales team … value. What it looks like in this role: You sit in customer and prospect conversations regularly, support live technical evaluations, and carry what you hear straight back into requirements rather than…
Director Customer Experience and Engagement
…leader will combine strong customer judgment with technical depth and operational rigor. You should be comfortable getting into the technical details enough so that you understand where customers are blocked, influencing product … Nscale’s initial customer engagement strategy from requirements to PoC execution and signoff Define and own Nscale’s customer experience strategy across onboarding, implementation, adoption, technical success, support coordination, retention…
Director Customer Experience and Engagement
…leader will combine strong customer judgment with technical depth and operational rigor. You should be comfortable getting into the technical details enough so that you understand where customers are blocked, influencing product … Nscale’s initial customer engagement strategy from requirements to PoC execution and signoff Define and own Nscale’s customer experience strategy across onboarding, implementation, adoption, technical success, support coordination, retention…
Director Sales Engineering
…customer-facing value. Own the technical narrative for complex RFPs/RFIs, enterprise architecture discussions, and system integrations (GIS, EAM, ERP, SCADA/OMS/DMS). Partner with Product and Engineering to represent field and customer technical requirements … reflect real technical and operational realities in the field. Build senior technical relationships with strategic accounts and act as an executive technical sponsor on flagship and expansion deals. Champion customer success stories…
Director of Field Operations
…risk. Own the operational KPIs and the commitments we make to customers, and keep Technical Customer Support, Business Development, and the executive team informed. Building the Operating System (≈ 35%) Raise … Project Managers coordinating customers, partners, and internal teams. The team will keep growing as we roll out new geographies and products. You work closely with Technical Customer Support, Operational Excellence, Supply…
Software Implementation Project Manager
…time-to-value, and the overall customer experience. What Makes You a Great Fit Required 3–5 years of experience in software implementation, customer onboarding, technical account or project management, or professional … leading complex customer implementations with multiple workstreams, technical dependencies, contributors, or products. Experience owning project scope, plans, milestones, risks, dependencies, change control, customer communication, and delivery outcomes. Strong technical aptitude…
Director of Solutions Engineering - EMEA Enterprise
…Engineering to design strategies that align technical capabilities with customer outcomes. You will also bring strong executive presence to customer engagements, guiding both technical and business stakeholders through how Decagon integrates into … tailored to customer needs. Foster cross-functional collaboration with Product and Engineering to bring customer insights into roadmap priorities. Serve as an executive-level technical representative in customer meetings, technical workshops…
Director of Solutions Engineering - EMEA Strat
…Engineering to design strategies that align technical capabilities with customer outcomes. You will also bring strong executive presence to customer engagements, guiding both technical and business stakeholders through how Decagon integrates into … tailored to customer needs. Foster cross-functional collaboration with Product and Engineering to bring customer insights into roadmap priorities. Serve as an executive-level technical representative in customer meetings, technical workshops…
Embedded Engineering Manager
…platforms, applications, and customer environments. Technical Leadership & Strategy Own and drive the technical strategy, architecture, and execution for embedded systems and software across AMR and drone platforms. Provide technical leadership across sensing … Engage with customers, partners, and industry stakeholders to understand use cases, operational requirements, and emerging market needs. Support pilots, demonstrations, proof-of-concept activities, and customer escalations. Communicate technical capabilities, limitations…
Head of Product
…customer and market needs into clear product priorities and continuously balance customer value, engineering effort, technical risk, and time-to-market. Turn requirements into product decisions. Work with Applications and customers … hard trade-offs. Bring together customer needs, technical feasibility, cost, quality and schedule to make pragmatic decisions and keep development moving. Stay close to customers. Support the CTO in technical customer…
Product Manager (UK)
…primary product voice in customer engagements, leading discovery and feedback sessions to align customer needs with the product roadmap. Support Product Leadership in creation of product … achievable product development schedules. Support the development of content for customers, support, and sales teams. Partner with customer-facing teams to drive client success, retention…
Director Marketing & Branding
…services and future commercial offerings. Support sales and business development teams with customer-facing materials, competitive intelligence, and market insights. Collaborate with technical and commercial stakeholders to ensure effective … develop and execute marketing strategies that directly support revenue growth, customer acquisition, and market expansion. Strong experience building and managing brands in technically sophisticated or emerging industries. Demonstrated expertise…
Product Manager
…standard sales opportunities. Support successful product adoption by communicating complex technical architectures, ensuring launch readiness, providing pre-sales support and representing the product in customer discussions and at trade shows … custom field management. Master's degree in Engineering, Physics, Photonics, Microengineering or a related technical discipline, with the ability to make product decisions autonomously within defined boundaries. Strong technical, commercial and customer…
Product Manager
…standard sales opportunities. Support successful product adoption by communicating complex technical architectures, ensuring launch readiness, providing pre-sales support and representing the product in customer discussions and at trade shows … custom field management. Master's degree in Engineering, Physics, Photonics, Microengineering or a related technical discipline, with the ability to make product decisions autonomously within defined boundaries. Strong technical, commercial and customer…