Browse Product & Management Jobs
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399 jobs found for "Support Management"
Page 1 of 20
Director, Customer Support Network Strategy, Service Design & Workforce Management
…Continuously run gap analysis: current state vs. target state, with prioritised interventions. B. Support Site Strategy Own the support site footprint across both brands as an ongoing portfolio. Maintain and refresh strategic … site strategy at scale (multi-site, multi-brand, international). Deep workforce management expertise: forecasting, capacity planning, scheduling, real-time management. Experience leading or sponsoring automation programmes, contact reduction, chatbot, AI agent-assist…
Director, Customer Support Network Strategy, Service Design & Workforce Management
…Continuously run gap analysis: current state vs. target state, with prioritised interventions. B. Support Site Strategy Own the support site footprint across both brands as an ongoing portfolio. Maintain and refresh strategic … site strategy at scale (multi-site, multi-brand, international). Deep workforce management expertise: forecasting, capacity planning, scheduling, real-time management. Experience leading or sponsoring automation programmes, contact reduction, chatbot, AI agent-assist…
Director, Global Developer Success
…managing managers and building the systems that make teams run: metrics, operating cadence, queue management, quality review, staffing models, tiering, escalation paths, and performance management. Strong technical credibility with developers, support engineers … philosophy for hiring, onboarding, leveling, progression, coaching, retention, and performance management for technical support engineers and support managers. High ownership and builder mindset. You create clarity in ambiguous systems, ship v1 processes…
Director Proposal Management Defense and Space
…teams. Proven success managing multiple priorities in a fast-paced environment. Advanced Microsoft Office proficiency. Strong presentation, communication, and stakeholder management skills. Preferred Qualifications Bachelorâs Degree, Management, Operations, or related field … Space customers. Key Competencies Strategic Leadership Proposal Management Project Management Business Process Improvement Executive Communication Relationship Building Data-Driven Decision Making Planning & Scheduling Risk Management Team Development Continuous Improvement Customer Focus What…
Restructuring Director – Private Credit
…lending strategies. The Role's Key Responsibilities Reports to: Head of Credit Restructuring & Portfolio Management Primary management of a portfolio of distressed, underperforming and strategic exit relationships across the Private Credit platform … assessments across the portfolio. Stakeholder Management Build effective relationships with portfolio management teams, origination teams and credit colleagues to ensure early identification of deteriorating credits. Manage relationships with insolvency and restructuring advisers…
Area Director - Southeast London
…inspire, support and lead high-performing teams. How You’ll Make a Difference As Area Director, you’ll work closely with the Regional Director and Area Support Manager, you’ll provide strategic … area * Work closely with Area Support Manager, demonstrating an aligned approach to Area priorities, performance and improvements. * Line management of Clinical Directors * Supporting with our future network planning and growth initiatives…
Director, Commercial Enablement
…spanning Commercial Learning & Development, Analytics and Commercial Incentives, equipping our Merchant Sales, Account Management, and Support teams with the insights, capabilities, tools, and incentives they need to execute consistently and deliver exceptional … scalable operating models , processes, governance, and performance management systems A proven ability to design and deliver L&D programs for Sales, Account Management, and Support teams Strong analytical fluency — defining metrics, challenging…
Director, Strategic Partner Sales
…partners. Create playbooks for demand generation, enablement, sales process, partner seller activation, deal support, QBRs, and partner performance management. Advise and influence partners to implement best practices for demand generation and embedded … customer segments, regions, or sales motions. Manage and develop a high performing team Manage a team of partner account managers and embedded sales leads supporting the partner portfolio. Set clear priorities, operating…
Engineering Manager - Music
…growth for the company over the next 2–5 years. What You'll Do Manage and support a team of 7–8 engineers developing the core RightsDB, a new foundational database that … alignment between business needs and technical implementation and establish squad technical strategy to support healthy delivery cycles Manage timelines and ensure reliable, timely feature delivery while scaling project ownership across the team…
Associate Director, Planning
…running of the account, ensuring flow and accuracy of work and that the campaign management process follows best practice. You are across all communications and establish yourself as the first port … Growth and Development to Mobilize the Enterprise . Strong management and client relationship skills People management skills to support AD in the management and development of Planners and Execs Solution…
Programmatic Associate Director
…ecosystem. People Management The ability to manage, motivate and train individuals, in line with business requirements, resource, and development needs Ensure individuals workloads are managed and prioritised in line with client needs … with proven experience in multi-channel campaign activation and management. Experience in developing and leading client relationships Exceptional people management skills, including support and development of junior team members Confidence in core…
Mearley Vets - Director of Practice
…week across 5 days * Must be flexible to rotate hours between 9am and 7pm * Deliver management support across three sites Key Responsibilities * Developing and delivering the annual business plan *Driving continuous improvement … through change and driving cultural or transformational initiatives * Excellent communication, influencing and stakeholder management skills How We’ll Support You At inspiring vet care, we’re committed to supporting…
Product Manager
…delivery. Coordinate cross-team dependencies; communicate progress, blockers, and impacts to stakeholders and senior product managers. Support collaborative workshops (ideation, unpacking, requirements gathering) and help ensure clear action plans for app improvement … created Personal development - clear and defined career pathways for every role at every level, a supportive manager, loads of learning opportunities and even 10% of your time to dedicate to your learning…
Head of Finance
…Chain, Engineering, and the leadership team Own cash flow forecasting, liquidity planning, and working capital management Support the CFO with management and board reporting, fundraising, financing activities, and strategic finance topics Drive … Corporate Finance, Business Controlling, or Finance Management Strong expertise in financial planning, forecasting, financial modelling, and performance management Experience with cash flow management and working capital Strong analytical and business partnering skills…
Engineering Manager, Rider New
…curiosity, and build a resilient and motivated team. Operational Excellence & Incident Management: Own incident response processes for support technology. Ensure … alerting and monitoring are in place, bugs are addressed quickly, and technical debt is managed proactively to support long-term sustainability and reliability of the critical customer and driver support infrastructure…
Engineering Manager - Berlin
…encourage curiosity, and build a resilient and motivated team. Operational Excellence & Incident Management: Own incident response processes for support technology. Ensure … alerting and monitoring are in place, bugs are addressed quickly, and technical debt is managed proactively to support long-term sustainability and reliability of the critical customer and driver support infrastructure…
Transition Operations Director
…internal leadership throughout the transition, ensuring clear, consistent communication and expertly managing expectations. Change Management: Design and implement effective change management strategies to ensure the smooth adoption of new processes, tools … Skills and Experience An extensive and proven track record in a senior transition, programme management, or project management role, gained within a large-scale media agency, consultancy, or other complex, global organization…
Head of Finance New
…Support new system implementations and accounting tool integrations Manage finance operations, internal controls & compliance including Cash management across entities and currencies Intercompany management: recharges, balances, funding flows and transfer pricing documentation with … year-end close processes Managing on-going accounting activities including AP, AR, payroll accounting, and cash management Keep Junior financing-ready and support fundraising Opportunity to support in leading fundraising rounds…
Head of Privacy
…design into our products; you’ll also identify and manage the privacy and AI compliance risks that matter most, support key business and product choices, strengthen our culture of privacy, and help … leaders on material privacy risks, helping them make practical choices that protect individuals, manage compliance exposure and support Perk’s commercial objectives. Maintain an accurate view of Perk’s personal data…
Head of Privacy
…design into our products; you’ll also identify and manage the privacy and AI compliance risks that matter most, support key business and product choices, strengthen our culture of privacy, and help … leaders on material privacy risks, helping them make practical choices that protect individuals, manage compliance exposure and support Perk’s commercial objectives. Maintain an accurate view of Perk’s personal data…