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862 jobs found for "Customer Support"
Page 1 of 44
Director of Customer Support
…raising first contact resolution and driving down resolution times while keeping the customer experience human. Our Customer Support Team: Forget the stuffy corporate office. We are a completely remote global team … technical customers and internal teams Lead other leaders with empathy and accountability across multiple regions, languages, and cultures What Sets You Up for Success: 8+ years in customer support or service, including…
Director of Customer Support
…raising first contact resolution and driving down resolution times while keeping the customer experience human. Our Customer Support Team: Forget the stuffy corporate office. We are a completely remote global team … technical customers and internal teams Lead other leaders with empathy and accountability across multiple regions, languages, and cultures What Sets You Up for Success: 8+ years in customer support or service, including…
Head of Customer Support
…dafür sorgt, dass aus jedem Kontakt ein gutes Gefühl entsteht. Aufgaben Du führst unser internationales Customer Support Team mit Klarheit, Vertrauen und einem offenen Ohr. Du schaffst ein Umfeld, in dem Menschen … begleitest Eskalationen mit Souveränität und findest Lösungen, die langfristig tragen. Qualifikation Du hast bereits ein Customer Support oder Customer Success Team geführt und weißt, dass gute Führung nicht bedeutet, auf jede Frage…
Senior Director, Global Support New
…performance, and scalable support architectures that support rapid enterprise growth, while optimizing the scope, capacity, and productivity of each support tier. Working closely with Product, Engineering, Revenue, and Customer Success, the Senior … support managers, leads, and engineers across US and international hubs. Strategic Vision & Operational Excellence Support Strategy & Scalability: Define and execute the global technical support strategy, aligning organizational goals with enterprise customer growth…
Head of Technical Support
…request traces, reproduce integration issues and distinguish customer configuration problems from platform or supplier issues. Lead significant customer escalations. Coordinate the support response, establish customer impact and keep communication clear through … investment. What we’re looking for Experience managing and developing a technical support or support engineering team serving business customers. A track record of improving both customer outcomes and how a support…
Global Head of Customer Solutions
…Account Management and Technical Support functions. Sitting at the intersection of engineering, technical support, and commercial operations, this role will be responsible for ensuring that enterprise customers receive exceptional support and strategic … voice of the customer in leadership discussions and operational planning Skills and Experience You Need Significant leadership experience within Customer Solutions, Technical Account Management, Enterprise Customer Success, Technical Support, or a related…
Senior Product Manager, Savings and Mortgages
…commercial teams to identify customer needs, assess market opportunities, and deliver innovative, compliant, and commercially sustainable products. They will champion customer-centric thinking and support the development of simple, accessible, and digitally … issues where appropriate and driving timely resolution Customer & Market Insight Build a strong understanding of customer needs, behaviours, and pain points through research, analysis, customer feedback, and testing Monitor competitor activity, market…
Senior Engineering Manager, Customer Agent
…businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer … opportunity? Customer Agent is the next major evolution of Fin. We’re building toward a single AI agent that works across the full customer lifecycle, from support to sales to ecommerce…
Director, Customer Success & Service New
…customer experience and build a scalable Customer Success & Service organisation that maximizes system uptime, customer adoption, service-contract renewal, and long-term customer value. Responsibilities Lead field service engineers, customer-support … reduce avoidable customer downtime. Oversee installations, preventative maintenance, break/fix, escalation, and case-management processes. Ensure customers successfully adopt ONI applications and workflows and receive appropriate applications support. Identify customers at risk…
Director Marketing & Branding
…Director Marketing & Branding to lead the company's marketing and brand function, supporting business growth, customer acquisition, and market positioning. Working closely with Sales, Government Relations, Product, and the Executive Leadership … Marketing Strategy & Demand Generation Define and implement a comprehensive marketing strategy that supports revenue growth, customer acquisition, partnership development, and long-term business objectives. Develop targeted marketing programs…
Senior Product Manager
…product data, customer feedback, and operational insight to evaluate outcomes and refine priorities Support customer conversations, demonstrations, implementations, sales opportunities, competitive analysis, and thought leadership as needed Required qualifications: Bachelor’s degree … product capabilities, including defining customer value, coordinating cross-functional readiness and enablement, supporting risk-aware rollout, and driving customer adoption. Experience delivering products or solutions used across multiple countries, currencies, sponsors, CROs…
Director, EMEA Professional Services | Luma
…drive practical mitigation plans. Deliver Customer Success Act as the senior Professional Services leader for strategic EMEA customer engagements. Build trusted executive relationships with customer stakeholders. Lead executive governance, steering committees … operational maturity and implementation predictability. Partner Across the Business Work closely with Sales, PreSales, STS, Support, Customer Success, Product, Finance, Legal and Partner teams. Provide implementation insight that helps shape product evolution…
Associate Account Director
…customer-facing presentations for the German markets Keep CRM records and pipeline data accurate and up to date Coordinate logistics for customer meetings, demos, and regional sales activity Existing Customers & Partner Support … sales role as you build your track record Rare early-career breadth: outbound, deal support, existing-customer growth, and marketing, all in one seat Monthly Recharge Day Holiday Exchange Program Best Self…
Director of Ops & Deputy Managing Director Germany New
…Germany you own the engine that turns interested patients into active customers. You lead our Patient Success team and Customer Support and are accountable for lead conversion, speed from sign … record of improving funnel conversion rates Experience leading and scaling customer- or patient-facing teams (e.g., patient success, inside sales, customer support), incl. targets and incentive schemes Built processes and teams from…
Product Manager (UK)
…primary product voice in customer engagements, leading discovery and feedback sessions to align customer needs with the product roadmap. Support Product Leadership in creation of product management … achievable product development schedules. Support the development of content for customers, support, and sales teams. Partner with customer-facing teams to drive client success, retention, and growth…
Senior Director, Field Enablement
…supporting our sales, customer success, and partnership organizations. You will build and scale our global enablement function to ensure our customer-facing teams are equipped to sell and support our diversifying product … eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just…
Senior Project Manager
…automation projects from concept and customer requirements through implementation and handover Act as the primary project interface between customers and internal technical teams Understand customer requirements and translate them into clear technical … internal and external stakeholders Coordinate testing, validation, commissioning, and customer acceptance activities Ensure successful project delivery and transition into operations or customer support Build and maintain strong relationships with customers…
Senior Product Manager
…incident reviews and capture preventive actions in the backlog; communicate status to customer-facing teams and customers. Migration support : help define pragmatic migration plans … cutover guidance, deprecation strategies and customer enablement materials; track adoption and surface risks. Customer engagement : join customer meetings with Sales and Customer Success to validate value propositions…
Senior Product Manager
…customer-facing launches: launch readiness, release sequencing, enablement, and internal and external launch communications with product marketing, customer, and operations teams. Align product, engineering, design, data, operations, customer success, implementation, and support … Experience working closely with engineering, design, data, operations, customer success, and senior stakeholders. Experience with products that involve scheduling, logistics, case management, customer support, field operations, regulated workflows, or high-volume service…
Principal Product Manager, Savings (R13997) New
…products and features while partnering closely with Engineering, Design, Data, Marketing, Legal, and Customer Support. This role reports to the Vice President & General Manager for Savings and Mobile. Candidates located in Central … lead a high-performing cross-functional product team across Engineering, Design, Data, Marketing, Legal, and Customer Support to bring new capabilities to market. You’ll drive alignment across teams and leadership through…