Browse Product & Management Jobs
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435 jobs found for "Customer Relationship Management"
Page 1 of 22
Customer Experience Director (London, UK) New
…Continuously improve customer-facing processes to support sustainable organisational growth. Account Management Coordination & Lifecycle Management [15%] Coordinate customer engagement and account management practices across regions, products and customer segments. Partner with … consistent, proactive customer relationships. Success Measures Consistent, intuitive and seamless customer experiences across certification, products, services and customer touchpoints. Improved customer satisfaction, trust, engagement and long-term retention. Increased customer understanding, capability…
Customer Experience Director (Philadelphia, PA) New
…Continuously improve customer-facing processes to support sustainable organisational growth. Account Management Coordination & Lifecycle Management [15%] Coordinate customer engagement and account management practices across regions, products and customer segments. Partner with … consistent, proactive customer relationships. Success Measures Consistent, intuitive and seamless customer experiences across certification, products, services and customer touchpoints. Improved customer satisfaction, trust, engagement and long-term retention. Increased customer understanding, capability…
Customer Experience Director (São Paulo, BR) New
…Continuously improve customer-facing processes to support sustainable organisational growth. Account Management Coordination & Lifecycle Management [15%] Coordinate customer engagement and account management practices across regions, products and customer segments. Partner with … consistent, proactive customer relationships. Success Measures Consistent, intuitive and seamless customer experiences across certification, products, services and customer touchpoints. Improved customer satisfaction, trust, engagement and long-term retention. Increased customer understanding, capability…
Customer Experience Director (New York, NY) New
…Continuously improve customer-facing processes to support sustainable organisational growth. Account Management Coordination & Lifecycle Management [15%] Coordinate customer engagement and account management practices across regions, products and customer segments. Partner with … consistent, proactive customer relationships. Success Measures Consistent, intuitive and seamless customer experiences across certification, products, services and customer touchpoints. Improved customer satisfaction, trust, engagement and long-term retention. Increased customer understanding, capability…
Customer Experience Director (Amsterdam, NLD) New
…Continuously improve customer-facing processes to support sustainable organisational growth. Account Management Coordination & Lifecycle Management [15%] Coordinate customer engagement and account management practices across regions, products and customer segments. Partner with … consistent, proactive customer relationships. Success Measures Consistent, intuitive and seamless customer experiences across certification, products, services and customer touchpoints. Improved customer satisfaction, trust, engagement and long-term retention. Increased customer understanding, capability…
Director of Portfolio Risk
…existing customer book. You’ll be responsible for shaping and evolving the strategy that determines how we grow customer value over time, how we manage exposure, and how we balance customer outcomes … manages risk, profitability, and customer growth at scale. Key responsibilities. Own and evolve Zilch’s portfolio management strategy, balancing profitability, credit risk, customer value, and risk appetite Define and optimise customer management…
Director, Customer Success EMEA (Southern and Central Europe)
…high-performing Customer Success organization while overseeing multiple customer portfolios and driving consistent measurable customer outcomes. Reporting to the Senior Director of Customer Success, the Director, Customer Success is accountable for shaping … operational commitments that strengthen customer relationships. Serve as a customer-facing leader, establish and nurture senior and executive-level relationships with key decisionmakers and influencers across the customer base, promoting mutual success…
Director - Customer Operations
…Account — Senior Relationship Ownership Serve as the senior relationship owner for the company's largest and highest-priority customer accounts Own account project plans: milestones, deliverables, resource allocation, change management, and acceptance … customer satisfaction framework: NPS or equivalent, structured feedback loops, and a closed-loop process for acting on customer input Personally manage the company's most important customer relationships with regular check…
Director, Customer Success
…accountability, performance, and customer-centricity. Own portfolio performance across EMEA, driving customer retention, growth, forecasting accuracy, risk mitigation, and long-term customer success. Build trusted relationships with executive stakeholders and help enterprise … Strong commercial acumen with ownership of retention, revenue growth, forecasting, and strategic customer outcomes. Experience managing strategic enterprise customer relationships, executive business reviews, complex escalations, and high-impact customer risk situations. Ability…
Project Manager (FTC)
…technology platform used by housing providers, local authorities, housing associations, asset managers, and contractors across the UK and Germany to manage repairs, maintenance, compliance, and contractor operations at scale. Our platform combines … prioritise tasks over the project lifecycle To be proactive in managing customer communication and maintain strong relationships with customers Manage the ongoing commercial relationship with the client for Contract Changes, Purchase Orders…
Global Head of Customer Solutions New
…scale the global Customer Solutions organization, encompassing Account Management and Technical Support Own the post-implementation customer experience for enterprise clients, ensuring effective ongoing support, issue resolution, and relationship management Establish … Need Significant leadership experience within Customer Solutions, Technical Account Management, Enterprise Customer Success, Technical Support, or a related function Experience leading global technical support and customer-facing teams, ideally within payments, fintech…
Global Head of Customer Solutions
…scale the global Customer Solutions organization, encompassing Account Management and Technical Support Own the post-implementation customer experience for enterprise clients, ensuring effective ongoing support, issue resolution, and relationship management Establish … Need Significant leadership experience within Customer Solutions, Technical Account Management, Enterprise Customer Success, Technical Support, or a related function Experience leading global technical support and customer-facing teams, ideally within payments, fintech…
Account Director
…automation to improve customer outcomes, efficiency, and delivery. Coach and develop Project Managers and Producers, strengthening delivery standards and customer management capabilities. Collaborate with Creative, Product, and Operations teams to align resourcing … leadership position such as Senior Account Manager, Group Account Manager, Account Director, or equivalent. Proven experience managing and growing enterprise or high-value global customer accounts. Strong commercial acumen, with experience owning…
Account Director
…automation to improve customer outcomes, efficiency, and delivery. Coach and develop Project Managers and Producers, strengthening delivery standards and customer management capabilities. Collaborate with Creative, Product, and Operations teams to align resourcing … leadership position such as Senior Account Manager, Group Account Manager, Account Director, or equivalent. Proven experience managing and growing enterprise or high-value global customer accounts. Strong commercial acumen, with experience owning…
Account Director
…automation to improve customer outcomes, efficiency, and delivery. Coach and develop Project Managers and Producers, strengthening delivery standards and customer management capabilities. Collaborate with Creative, Product, and Operations teams to align resourcing … leadership position such as Senior Account Manager, Group Account Manager, Account Director, or equivalent. Proven experience managing and growing enterprise or high-value global customer accounts. Strong commercial acumen, with experience owning…
Account Director
…automation to improve customer outcomes, efficiency, and delivery. Coach and develop Project Managers and Producers, strengthening delivery standards and customer management capabilities. Collaborate with Creative, Product, and Operations teams to align resourcing … leadership position such as Senior Account Manager, Group Account Manager, Account Director, or equivalent. Proven experience managing and growing enterprise or high-value global customer accounts. Strong commercial acumen, with experience owning…
Senior Director, Customer Success
…primary responsibilities are to lead and manage a team of Customer Success Managers (CSMs) in EMEA for a book of global, complex customers who have invested in Conga to power their revenue … corporate goals. Customer advocacy : Passion for advocating on behalf of customers, representing their interests, and influencing internal stakeholders to deliver customer-centric solutions. Dedication to ensuring customer satisfaction, loyalty, and long…
Senior Director EMEA South
…Iberia, and the wider Mediterranean region. The team creates new markets, develops strategic customer relationships, and helps customers use CoreWeave’s infrastructure and software platform to build, deploy, and scale the next … customer segments, with responsibility for both new-logo acquisition and the growth of existing customers. You will inherit an established customer base and a team spanning Account Executives, Account Managers, and Account…
Senior Director, DACH
…Poland, the Baltics, and the Balkans. The team creates new markets, develops strategic customer relationships, and helps customers use CoreWeave’s infrastructure and software platform to build, deploy, and scale the next … customer segments, with responsibility for both new-logo acquisition and the growth of existing customers. You will inherit an established customer base and a team spanning Account Executives, Account Managers, and Account…
Portfolio Commercial Director
…This role holds end-to-end accountability for commercial strategy and execution, covering Sales, Revenue Management, Distribution, and Marketing, with a strong focus on sustainable revenue growth, market share expansion, and profitability … commercial and operational priorities. • Oversee account management and achieving sales targets, maintaining strong customer and partner relationships. • Manage pricing and inventory strategy, ensuring optimal yield and market competitiveness. • Develop, manage, and recruit…