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1,119 jobs found for "Technical Support and Customer Support"
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Technical Customer Success Manager
…Technical Customer Success Managers own the post-sale technical relationship with our customers. You will drive accelerated time to production, keep deployments healthy as they scale, and turn technical success into customer … issues, and expansion opportunities early Own technical escalations end to end, partnering with Support and Engineering to drive root cause analysis and resolution Translate customer requirements into clear, prioritized feedback…
Technical Support Engineer (L2) - Compute
…support processes as a founding member of the new Compute Support team. What We’re Looking For Required Skills & Experience 5+ years of experience in system administration, technical support … solving and communication skills, with the ability to explain technical issues clearly and patiently to both technical and non-technical stakeholders. Customer-focused mindset with a passion for resolving issues efficiently…
Customer Success Application Engineer (EMEA)
…Managers, Product Management, Development, and the Litmus Support Desk to support pre-sales transitions, customer expansion, product feedback, and Level 2 technical support. This role reports to the Director … environment. Strong technical understanding of network protocols, system architecture, Linux-based systems, databases, and customer deployment environments. Experience with product configuration, technical troubleshooting, and customer-facing implementation or technical support activities…
Solutions Engineer
…qualifying customer opportunities and identifying technical requirements early in the sales process Deliver compelling product demos, technical presentations, workshops, and architecture sessions for prospective customers and partners Translate customer … cloud architecture, or a similar customer-facing technical role Strong ability to present technical concepts clearly to both technical and non-technical audiences Experience supporting enterprise or mid-market sales cycles…
Technical Account Manager New
…succeed: OWN THE TECHNICAL SUCCESS OF TOP TIER CUSTOMERS Act as the dedicated technical point of contact for a portfolio of strategic top tier customers. Lead the technical handoff from Sales Engineering … adopted. REQUIREMENTS Must-haves 🧭 Technical account leadership: You have strong experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role. ☁️ Infrastructure and platform…
Forward Deployed Engineer - EMEA
…partner directly with strategic customers and teams across Product, Engineering, Support, Site Reliability Engineering (SRE), Solutions Architecture (SA), Customer Success Architecture (CSA), Customer Success Management (CSM), and Professional Services … concept factory. A replacement for Solutions Architecture, Customer Success Architecture, Customer Success Management, Professional Services, Support, SRE, Product, or Engineering. A customer-specific customization function. Unbilled Professional Services. A requirements-gathering…
Forward Deployed Engineer - EMEA
…partner directly with strategic customers and teams across Product, Engineering, Support, Site Reliability Engineering (SRE), Solutions Architecture (SA), Customer Success Architecture (CSA), Customer Success Management (CSM), and Professional Services … concept factory. A replacement for Solutions Architecture, Customer Success Architecture, Customer Success Management, Professional Services, Support, SRE, Product, or Engineering. A customer-specific customization function. Unbilled Professional Services. A requirements-gathering…
Commercial Field Engineer – Post-sales
…customers Help customers configure and optimize CodeRabbit within their development workflows and CI/CD environments Deliver customer trainings, onboarding sessions, workshops, and technical enablement programs Conduct configuration and integration reviews to ensure customers … across onboarding and customer enablement workflows What you will bring: 2+ years of experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Technical Support Engineering, Technical Account…
Cloud Infrastructure Support Engineer
…highly skilled Cloud Infrastructure Support Engineer to join our global Customer Support team. The primary goal of this team is to delight our customers worldwide by ensuring that any incident … possible quality of service and support. Deliver outstanding customer support: Ensure customers working on cutting-edge AI technologies receive timely, professional, and high-quality support at all times, helping…
Senior Solutions Engineer (DACH), Firefox Enterprise New
…technical discovery and solution design with customers and partners. Run workshops with customer stakeholders across security, infrastructure, IAM, endpoint management, and workplace technology. Own the relationship to the customer’s technical counterparts … requirements. Create reusable technical assets such as reference architectures, deployment guidance, validation plans, and technical enablement materials. Support and enable partners involved in deployment, integration, and customer success. Champion Mozilla…
Staff Solutions Engineer
…technical discovery and solution design with customers and partners. Run workshops with customer stakeholders across security, infrastructure, IAM, endpoint management, and workplace technology. Own the relationship to the customer’s technical counterparts … requirements. Create reusable technical assets such as reference architectures, deployment guidance, validation plans, and technical enablement materials. Support and enable partners involved in deployment, integration, and customer success. Champion Mozilla…
Partner Solutions Architect (EMEA)
…ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global … sessions to ensure direct alignment between Datadog and Partner technical teams; Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops…
Principal Solutions Architect
…cluster lifecycle management. Customer Engagement & Technical Advisory Engage directly with customers to understand their technical requirements, workloads, and infrastructure challenges. Translate customer needs into detailed technical architectures, specifications, and reference designs … trusted technical advisor, guiding customers through infrastructure design decisions and technical trade-offs. Collaborate with internal Engineering teams to ensure proposed solutions are technically feasible, scalable, and aligned with Nscale's infrastructure…
Solutions Architect - MENA
…grow. What You'll Do Own the technical design and delivery of customer implementations across MENA, from kickoff through production cutover Lead technical discovery, proof-of-concept design, and evaluations for regional … EMEA, in a country where our employment partner supports hiring 4+ years of experience implementing or deploying technical solutions for enterprise customers, ideally in customer-facing technical roles A strong software…
Senior Assigned Support Engineer (EMEA) New
…will be measured by customer trust, reduced critical incidents, and clear, reusable support content that empowers customers and GitLab teams alike. What you’ll do Provide technical support … Ruby on Rails. Effective communication skills for explaining complex technical topics to audiences with varying technical backgrounds and for building rapport with customer stakeholders. Familiarity with DevOps practices and technologies such…
Senior Assigned Support Engineer (EMEA)
…will be measured by customer trust, reduced critical incidents, and clear, reusable support content that empowers customers and GitLab teams alike. What you’ll do Provide technical support … Ruby on Rails. Effective communication skills for explaining complex technical topics to audiences with varying technical backgrounds and for building rapport with customer stakeholders. Familiarity with DevOps practices and technologies such…
Senior Professional Services Engineer - OX App Suite
…customer in terms they can act on. Support the customer through upgrades, configuration changes, and new feature rollouts. Document solutions, workarounds, and deployment specifics - both for the customer and internally … Comfortable writing scripts to automate operational tasks or reproduce issues. Experience in a customer-facing technical role - support engineering, professional services, or similar - where you have taken ownership of an issue…
Senior Professional Services Engineer - OX App Suite
…customer in terms they can act on. Support the customer through upgrades, configuration changes, and new feature rollouts. Document solutions, workarounds, and deployment specifics - both for the customer and internally … Comfortable writing scripts to automate operational tasks or reproduce issues. Experience in a customer-facing technical role - support engineering, professional services, or similar - where you have taken ownership of an issue…
Sales Solutions Engineer - EMEA
…their software development life cycle Drive technical aspects of pre-sales business opportunities by doing technical presentations and demonstrations and supporting product evaluations Advise customers on the best alignment … growth following purchase, working with our Customer Success and Support teams Help existing customers understand the additional capabilities of advanced product editions Provide technical enablement to channel partners to raise their…
Sales Solutions Engineer - EMEA
…their software development life cycle Drive technical aspects of pre-sales business opportunities by doing technical presentations and demonstrations and supporting product evaluations Advise customers on the best alignment … growth following purchase, working with our Customer Success and Support teams Help existing customers understand the additional capabilities of advanced product editions Provide technical enablement to channel partners to raise their…