Browse DevOps & SRE Jobs
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1,514 jobs found for "Customer Support"
Page 1 of 76
Cloud Infrastructure Support Engineer
…teams and third-party suppliers. The Support team delivers 24/7, 365 on-call support using a “follow the sun” model to handle and resolve customer queries. As a Cloud Support Engineer … issues while providing an exceptional customer experience. Past HPC or AI experience is not required. However, this role requires a strong background in customer-facing technical support, solid IT infrastructure fundamentals…
Customer Success Application Engineer (EMEA)
…closely with Sales Engineers, Account Managers, Product Management, Development, and the Litmus Support Desk to support pre-sales transitions, customer expansion, product feedback, and Level 2 technical support. This role reports … protocols, system architecture, Linux-based systems, databases, and customer deployment environments. Experience with product configuration, technical troubleshooting, and customer-facing implementation or technical support activities. Working knowledge of scripting or coding using…
Forward Deployed Engineer - EMEA
…work where strategic customer urgency, complex technical ambiguity, and GitLab product execution intersect. You'll partner directly with strategic customers and teams across Product, Engineering, Support, Site Reliability Engineering (SRE), Solutions Architecture … role. A proof-of-concept factory. A replacement for Solutions Architecture, Customer Success Architecture, Customer Success Management, Professional Services, Support, SRE, Product, or Engineering. A customer-specific customization function. Unbilled Professional Services…
Forward Deployed Engineer - EMEA
…work where strategic customer urgency, complex technical ambiguity, and GitLab product execution intersect. You'll partner directly with strategic customers and teams across Product, Engineering, Support, Site Reliability Engineering (SRE), Solutions Architecture … role. A proof-of-concept factory. A replacement for Solutions Architecture, Customer Success Architecture, Customer Success Management, Professional Services, Support, SRE, Product, or Engineering. A customer-specific customization function. Unbilled Professional Services…
Senior Assigned Support Engineer (EMEA) New
…reviewing applications and assessments and joining interviews. What you’ll bring Background managing complex, customer facing support cases end to end, from initial inquiry and triage through reproduction, escalation, and resolution. Advanced … working as expected. As an Assigned Support Engineer, you’ll be part of our broader Support Engineering organization, working closely with other Support Engineers through regular pairing sessions, 1:1s, coffee chats…
Senior Assigned Support Engineer (EMEA)
…reviewing applications and assessments and joining interviews. What you’ll bring Background managing complex, customer facing support cases end to end, from initial inquiry and triage through reproduction, escalation, and resolution. Advanced … working as expected. As an Assigned Support Engineer, you’ll be part of our broader Support Engineering organization, working closely with other Support Engineers through regular pairing sessions, 1:1s, coffee chats…
Technical Account Manager New
…OPERATIONAL EXCELLENCE Oversee technical support intake, issue management, critical incidents, and high-severity support cases. Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success teams. Keep customers informed with timely … internal teams around customer outcomes. 🔁 Cross-functional collaboration: You have worked closely with Support, Product, Engineering, and Customer Success teams to solve customer challenges. 🛠️ Strong DevOps and infrastructure experience, including hands…
Solutions Engineer
…engineering, and operations teams to support the full sales cycle, from discovery and technical qualification through solution design, product demonstrations, proof of concept support, and customer onboarding. You will need to quickly … qualifying customer opportunities and identifying technical requirements early in the sales process Deliver compelling product demos, technical presentations, workshops, and architecture sessions for prospective customers and partners Translate customer…
Software Engineer, DevOps
…cloud and DevOps fundamentals who is excited to grow in customer-facing delivery. You will collaborate with Customer Success, Enterprise Support, and Product Engineering to help customers successfully deploy production-grade solutions … such as kubectl, Helm, ingress controllers, and cloud-native services. Customer Delivery Work directly with enterprise customers and partners to support deployments and operational improvements. Translate technical requirements into practical implementation plans…
Software Engineer, DevOps
…cloud and DevOps fundamentals who is excited to grow in customer-facing delivery. You will collaborate with Customer Success, Enterprise Support, and Product Engineering to help customers successfully deploy production-grade solutions … such as kubectl, Helm, ingress controllers, and cloud-native services. Customer Delivery Work directly with enterprise customers and partners to support deployments and operational improvements. Translate technical requirements into practical implementation plans…
Staff Solutions Engineer (UK)
…Executive team and lead the technical sale cycle with both new and existing customers. This is a position supporting Enterprise & Strategic accounts within the French region. If you are someone … PoCs throughout the entire evaluation process. Onboard and train new customers and establish revenue potential with existing customers. Coordinate with support, product, and engineering teams to prioritize customer needs and ensure…
Commercial Field Engineer – Post-sales
…customers successful. What you will do: Lead onboarding and implementation engagements for commercial and mid-market customers Help customers configure and optimize CodeRabbit within their development workflows and CI/CD environments Deliver customer … across onboarding and customer enablement workflows What you will bring: 2+ years of experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Technical Support Engineering, Technical Account Management…
Senior DevOps Support Engineer
…ship with confidence. About the Role This is not your average Support Engineer role. You'll support Buildkite's enterprise customers by independently troubleshooting and resolving highly complex CI/CD, software, and infrastructure … proactive communications that improve the customer journey Act as a voice for customers, ensuring their feedback shapes internal product and process improvements Own and improve support workflows, simplifying how the team operates…
Senior DevOps Support Engineer
…ship with confidence. About the Role This is not your average Support Engineer role. You'll support Buildkite's enterprise customers by independently troubleshooting and resolving highly complex CI/CD, software, and infrastructure … proactive communications that improve the customer journey Act as a voice for customers, ensuring their feedback shapes internal product and process improvements Own and improve support workflows, simplifying how the team operates…
Senior Professional Services Engineer - OX App Suite
…L1/L2 is sitting with our customer your role is escalation-facing (L2/L3) taking ownership from escalation through to resolution and keeping the customer informed throughout. Translate customer feature requests and operational requirements … teams, and feedback internal constraints to the customer in terms they can act on. Support the customer through upgrades, configuration changes, and new feature rollouts. Document solutions, workarounds, and deployment specifics - both…
Senior Professional Services Engineer - OX App Suite
…L1/L2 is sitting with our customer your role is escalation-facing (L2/L3) taking ownership from escalation through to resolution and keeping the customer informed throughout. Translate customer feature requests and operational requirements … teams, and feedback internal constraints to the customer in terms they can act on. Support the customer through upgrades, configuration changes, and new feature rollouts. Document solutions, workarounds, and deployment specifics - both…
Software Engineer, Infrastructure - Self Managed Experience (SMX)
…toward one in which engineers bring customer judgment and product sense alongside technical depth. That means engaging directly with the teams closest to customers — Support, Consulting, Presales — and using that signal … deployment artifacts across the full customer lifecycle: installation, upgrades, and day-2 operations, not just initial deployment. Engage directly with internal customer-facing teams (Support, Consulting, Presales) to understand real deployment problems…
Software Engineer, Infrastructure - Self Managed Experience (SMX)
…toward one in which engineers bring customer judgment and product sense alongside technical depth. That means engaging directly with the teams closest to customers — Support, Consulting, Presales — and using that signal … deployment artifacts across the full customer lifecycle: installation, upgrades, and day-2 operations, not just initial deployment. Engage directly with internal customer-facing teams (Support, Consulting, Presales) to understand real deployment problems…
Software Engineer, Infrastructure - Self Managed Experience (SMX)
…toward one in which engineers bring customer judgment and product sense alongside technical depth. That means engaging directly with the teams closest to customers — Support, Consulting, Presales — and using that signal … deployment artifacts across the full customer lifecycle: installation, upgrades, and day-2 operations, not just initial deployment. Engage directly with internal customer-facing teams (Support, Consulting, Presales) to understand real deployment problems…
Software Engineer, Infrastructure - Self Managed Experience (SMX)
…toward one in which engineers bring customer judgment and product sense alongside technical depth. That means engaging directly with the teams closest to customers — Support, Consulting, Presales — and using that signal … deployment artifacts across the full customer lifecycle: installation, upgrades, and day-2 operations, not just initial deployment. Engage directly with internal customer-facing teams (Support, Consulting, Presales) to understand real deployment problems…