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1,014 jobs found for "Technical Support and Customer Support"
Page 1 of 51
Head of Technical Support @ Koast.ai
…that affects more than one customer the same day. Run the weekly support review: ticket volume by category, time to resolution, top three patterns, customers at risk. One page, numbers first … clearer. You want to build the support function, not just work inside one. Requirements 3+ years in customer support, customer success, or technical support for a B2B SaaS product…
Graduate Technical Support Analyst
…About Odin Odin is building the investment infrastructure for the future of private markets. We believe capital is one of…
Senior Technical Support Analyst
…future ways of working. The Tech Support team is a critical part of the Workplace Technology team, ensuring Tier 2 and Tier 3 support services are delivered effectively and efficiently … support for meeting rooms and internal events — ensuring high availability, instilling trust, and enabling a seamless experience for Executive-level presenters. About the Role This is not just a senior technical…
Support Operations Analyst
…provide second-line customer support where human investigation is required. What You’ll Be Doing Second-line Customer Support – Provide hands-on support for customer requests that require human … that customer documentation and Support readiness are in place for new features and product launches. AI Support Optimisation – Take day-to-day ownership of optimising our AI customer support…
Technical Acct Manager/Senior Customer Success Manager
…engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their … level the status quo! Qualifications 8+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment…
Chief Architect
…enterprise integrations, configurability, extensibility, and long-term platform leverage. Product, Business, and Customer Impact Connect technical decisions directly to customer value, product velocity, implementation speed, scalability, reliability, and long-term platform advantage … Understand enterprise customer complexity and design systems that support real-world operational variability without creating unsustainable technical debt. Support strategic customer, partner, and vendor architecture discussions where deep technical credibility…
Technical Success Analyst - UK
…standardised products and services for new customers, interfacing with everyone from full stack engineers to founders/CEOs. Customer Support : Serve as the technical expert guiding customers through their integration journey, especially with … goals. Who You Are 5+ years of experience in a technical customer-facing role (e.g., solutions engineering, technical onboarding, or technical support). Exceptional communication skills - you can explain complex technical concepts…
Founding Technical Account Manager (French Speaking) - AI health tech
…first dedicated customer-facing technical hire for it. You become the single clear technical owner for our first French customers across their entire lifecycle: implementation, technical setup, rollout support, ongoing troubleshooting … technical planning and setup end-to-end for new French customers and rollouts - from the first technical scoping call through go-live and steady-state usage Own inbound customer and technical support…
Solutions Engineer, Veeam Data Cloud Vault
…technical requirements Independently consult with customer base to provide technical expertise on Vault solution Work closely with Product Management to provide customer feedback Providing pre-sales support … teams to resolve complex technical challenges and advocate for customer outcomes. Deliver technical workshops, executive briefings, and strategic advisory sessions that drive adoption and long-term customer success…
Lead AI Solutions Architect, Customer Success
…teams. Technical Leadership Serve as the technical authority for assigned customer engagements. Guide consultants and implementation teams through complex technical challenges. Lead architecture workshops and technical design sessions with customers. Provide governance … designs. Customer Engagement Advise customer technical stakeholders on architecture decisions and trade-offs. Present technical recommendations to enterprise architects, IT leaders, and platform owners. Build trusted-advisor relationships with customer technical teams…
Applied AI Architect, Large Enterprise New
…durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while … long-term technical relationship owner for a named portfolio of existing customers and pre-sales prospects. Partner with Account Directors on account strategy while owning the technical account plan, technical milestones, adoption…
Applied AI Architect, Large Enterprise
…durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while … long-term technical relationship owner for a named portfolio of existing customers and pre-sales prospects. Partner with Account Directors on account strategy while owning the technical account plan, technical milestones, adoption…
Support Analyst (German Speaking)
…conference calls, providing clear, concise explanations of technical issues and solutions to a diverse customer base. Develop comprehensive documentation for both technical and non-technical users, ensuring clarity in troubleshooting steps, platform … regulated and complex environment. Your Profile 3+ years of experience in technical support, application support, or a customer-facing technical role. Bachelor’s degree in Computer Science, Information Technology, Business…
Senior Forward Deployed Engineer (Technical Data Architect)
…managers to scope technical delivery work with input from the customer Empower Customers: Guide customers on architecture and design; bootstrap or implement customer projects that lead to a customer's successful understanding … Databricks technical team, Project Manager, Architect and Customer team to ensure the technical components of the engagement are delivered to meet customers' needs. Work with Engineering and Databricks Customer Support…
Sr. Forward Deployed Engineer New
…managers to scope technical delivery work with input from the customer Empower Customers: Guide customers on architecture and design; bootstrap or implement customer projects which leads to a customers' successful understanding, evaluation … technical team, Project Manager, Architect and Customer team to ensure the technical components of the engagement are delivered to meet customer's needs. Work with Engineering and Databricks Customer Support…
Forward Deployed Engineering - Senior Architect
…managers to scope technical delivery work with input from the customer Empower Customers: Guide customers on architecture and design; bootstrap or implement customer projects which leads to a customers' successful understanding, evaluation … technical team, Project Manager, Architect and Customer team to ensure the technical components of the engagement are delivered to meet customer's needs. Work with Engineering and Databricks Customer Support…
Forward Deployed Engineer - Emerging Enterprise & DNB
…managers to scope technical delivery work with input from the customer Empower Customers: Guide customers on architecture and design; bootstrap or implement customer projects which leads to a customers' successful understanding, evaluation … technical team, Project Manager, Architect and Customer team to ensure the technical components of the engagement are delivered to meet customer's needs. Work with Engineering and Databricks Customer Support…
Forward Deployed Engineering - Senior Architect
…managers to scope technical delivery work with input from the customer Empower Customers: Guide customers on architecture and design; bootstrap or implement customer projects which leads to a customers' successful understanding, evaluation … technical team, Project Manager, Architect and Customer team to ensure the technical components of the engagement are delivered to meet customer's needs. Work with Engineering and Databricks Customer Support…
Manager, Applied AI Architects New
…deliver a cohesive customer experience. Establish a rigorous view of portfolio health, including technical wins, qualified use cases, production readiness, adoption, usage, risks, measurable customer impact, and the technical contribution to growth … deployment. Bring 10+ years of experience in customer-facing technical roles such as solutions architecture, solutions engineering, technical account leadership, AI deployment, or technical consulting, including work with large and complex enterprises…
Customer Solution Engineer - AI Native/Consumption Quote to Cash
…Deliver technical presentations for business and technical stakeholders, including senior leadership — translating architecture and pricing-model tradeoffs into business value. Support technical health and adoption on your accounts — ensure customers realize … proofs of concept Support customers from pre-sales through post-sale technical health and adoption Surface customer insight that shapes roadmap and solution direction Help customers scale modern consumption…