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709 jobs found for "Customer Support"
Page 1 of 36
Customer Support Systems & Analytics Architect
…Portland, OR, or Remote within Canada or United States We’re looking for a Customer Support Systems & Analytics Architect to own the data strategy and reporting function within the Customer Support organisation … experience in a data analyst, business intelligence, or systems analyst role, ideally within a customer support or operations environment Hands-on experience with Zendesk administration and configuration, including views, fields, triggers…
Customer Support Analyst
…ship constantly. We're hiring someone to own support as a system rather than work a queue. You'll be the first person customers reach, but you'll be judged on whether … after a year The top recurring queries from your first month no longer exist Support volume per customer has fallen while the company has grown…
Senior Enterprise Customer Success Manager
…reporting to You’ll report to our Manager of Customer Success, Large & High-Growth Customers and work closely with teams across: Customer Support Customer Onboarding Sales and Account Management Product and Product … enterprise or strategic customer relationships. You prefer transactional or high-volume customer portfolios. You are uncomfortable owning customer risk, retention, and renewal readiness. You prefer reacting to customer requests rather than building…
Software Engineer, Backend (Cooperative AI)
…robust operations supporting both internal and external customers. We support OpenAI customers and internal partners globally, powering systems from customer support to integrity to product insights. We are a self-contained multi … disciplinary team, who enjoy a lightning fast feedback loop with customers at scale, some of whom sit just a few pods away. We iterate fast, and engineer for reliable long-term impact…
Software Engineer, Backend (Cooperative AI)
…robust operations supporting both internal and external customers. We support OpenAI customers and internal partners globally, powering systems from customer support to integrity to product insights. We are a self-contained multi … disciplinary team, who enjoy a lightning fast feedback loop with customers at scale, some of whom sit just a few pods away. We iterate fast, and engineer for reliable long-term impact…
Chief Architect
…enterprise integrations, configurability, extensibility, and long-term platform leverage. Product, Business, and Customer Impact Connect technical decisions directly to customer value, product velocity, implementation speed, scalability, reliability, and long-term platform advantage … roadmaps. Understand enterprise customer complexity and design systems that support real-world operational variability without creating unsustainable technical debt. Support strategic customer, partner, and vendor architecture discussions where deep technical credibility…
Technical Success Analyst - EU / UK
…deployment of Marqeta’s standardised products and services for new customers, interfacing with everyone from full stack engineers to founders/CEOs. Customer Support : Serve as the technical expert guiding customers through their integration … products and services; create customer slide presentations, internal runbooks and training content to scale team knowledge. Advocate for Customers : Provide feedback to internal teams that reflects the customer’s voice and ensures…
Technical Success Analyst - EU / UK
…deployment of Marqeta’s standardised products and services for new customers, interfacing with everyone from full stack engineers to founders/CEOs. Customer Support : Serve as the technical expert guiding customers through their integration … products and services; create customer slide presentations, internal runbooks and training content to scale team knowledge. Advocate for Customers : Provide feedback to internal teams that reflects the customer’s voice and ensures…
Technical Support Analyst, Tier 1 (UK)
…resolve customer issues quickly, and smoothly escalate to senior technical staff when necessary. Master the Matrix: Seamlessly reference various resource materials while simultaneously interacting with customers and delivering prompt, accurate support. Communicate … complex technical concepts clearly to customers. Champion the Customer: Bring exceptional communication skills coupled with a proactive, problem-solving mindset and a genuine passion for helping customers. Thrive Under Pressure: Showcase…
Forward Deployed Engineer
…delivery work with input from the customer Empower Customers: Guide customers on architecture and design; bootstrap or implement customer projects which leads to a customers' successful understanding, evaluation and adoption of Databricks … Project Manager, Architect and Customer team to ensure the technical components of the engagement are delivered to meet customer's needs. Work with Engineering and Databricks Customer Support to provide product…
Customer Solution Engineer - AI Native/Consumption Quote to Cash
…customers realize value against agreed outcomes, and identify expansion across business units, cross-sell, and add-ons. Collaborate across Zuora and partners; contribute to RFPs/RFIs, field events, and customer references; support escalations … proofs of concept Support customers from pre-sales through post-sale technical health and adoption Surface customer insight that shapes roadmap and solution direction Help customers scale modern consumption and AI-native…
Senior Machine Learning Engineer I
…team and lead the development of AI models and algorithms that will drive our customer support service to new heights. As a Senior AI / Machine Learning Engineer at SumUp, you will … managers, developers and other business stakeholders to bring state-of-the-art AI solutions to Customer Support, enhancing customer experience and improving operational efficiency. Develop and maintain ML infrastructure and pipelines…
Senior Machine Learning Engineer I
…team and lead the development of AI models and algorithms that will drive our customer support service to new heights. As a Senior AI / Machine Learning Engineer at SumUp, you will … managers, developers and other business stakeholders to bring state-of-the-art AI solutions to Customer Support, enhancing customer experience and improving operational efficiency. Develop and maintain ML infrastructure and pipelines…
Application Support Analyst New
…Working in an agile environment on systems which are critical for our customers. Assist in ad-hoc technology support and technology related duties. We're looking for: Proven analytical skills and ability … data security best practices. Bonus Skills: Experience working in or supporting Operations/Customer Service teams. Experience supporting Intercom or similar customer service platforms. Experience implementing and supporting business applications such…
Staff Data Engineer - GTM
…businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer … world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible…
AI & Automation Engineer Consultant
…combines hands-on software development with client interaction, allowing you to build innovative applications while supporting customers throughout implementation and beyond. If you're passionate about AI, enjoy solving real-world problems … reliability. Collaborate with clients to understand business requirements and translate them into effective technical solutions. Support customers throughout implementation, onboarding, troubleshooting, and post-deployment activities. Develop and maintain integrations with third-party…
Senior Energy Market Analyst - Trading
…choice for fundamental-model-driven trading. Post-Sales Customer Success: Serve as a trusted technical point of contact for existing trading customers. Support onboarding, resolve modelling and workflow challenges, and work collaboratively … trading strategies. Key Responsibilities Customer Engagement and Model Delivery Act as a trusted advisor to power trading customers, helping them build and refine models that directly support trading decisions. Lead requirements gathering…
Operations Management Intern – Germany (AI x Greentech)
…based on real customer use cases. Set up and configure customer accounts tailored to their business needs. Be the go-to technical contact for German customers via support chat, WhatsApp, or email … calls alongside Account Managers to provide product expertise and ensure smooth onboarding. Provide administrative support , maintaining customer records and tracking key engagement metrics. What Makes You a Great Fit Currently…
Marketing Analytics Analyst
…marketing platforms, tracking, experimentation and reporting to improve our understanding of customer acquisition, attribution and commercial performance. Supporting the Director of Marketing Analytics in delivering the company's marketing measurement and analytics … advertising pixels. Support testing of new tracking implementations. Attribution & Customer Journey Analyse customer journeys from first visit through to conversion. Support attribution reporting across marketing channels. Help improve measurement frameworks for paid…
Solution Architect AI
…customers' success. You must have a passion for great customer experience and strong technical skills. YOUR ROLE AND RESPONSIBILITIES: You demonstrate solutions to potential customers, identify customer issues and identify opportunities … consultant or software developer. 1 year of experience in solution engineering, presales, or customer support or other technical role with customer contact. knowledge of Python programming on Linux environments. strong communication skills…