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1,407 jobs found for "Customer Support"
Page 1 of 71
Support Operations Analyst
…help ensure we’re ready for product launches, coordinate customer-impacting incidents and recurring product issues, and provide second-line customer support where … human investigation is required. What You’ll Be Doing Second-line Customer Support – Provide hands-on support for customer requests that require human investigation or cannot be resolved through AI or self…
Senior Enterprise Customer Success Manager
…reporting to You’ll report to our Manager of Customer Success, Large & High-Growth Customers and work closely with teams across: Customer Support Customer Onboarding Sales and Account Management Product and Product … enterprise or strategic customer relationships. You prefer transactional or high-volume customer portfolios. You are uncomfortable owning customer risk, retention, and renewal readiness. You prefer reacting to customer requests rather than building…
Head of Technical Support @ Koast.ai
…customer scenario. Sign off or send it back. Monitor Sentry and PostHog for errors and drop-offs. Flag anything that affects more than one customer the same day. Run the weekly support … want to build the support function, not just work inside one. Requirements 3+ years in customer support, customer success, or technical support for a B2B SaaS product, including at least one role…
AI Integration & Automation Engineer GER
…Über die Customs Support Group Die Customs Support Group (CSG) ist der europäische Marktführer für Zolldienstleistungen und in 15 Ländern aktiv. CSG befindet sich im Besitz einer Private-Equity-Gesellschaft…
Senior Forward Deployed Data Scientist
…businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer … embed with customers to build Enterprise-grade Fin deployments. You’ll play a pivotal role in transforming how our most strategic customers scale customer support — working closely with them…
Customer Journey & App Analytics Apprentice
…data to better understand our customers, improve their experience, and make smarter product and business decisions. Within the Data Division, the Customer Experience Analytics team supports teams working across the customer journey … will primarily support the Customer Journey and App Analytics scope. You will work closely with Product, Tech, UX, and Business teams to analyze customer behavior, support experimentation, and turn data into actionable…
GRC Analyst, EMEA
…Support Rogo’s customer trust and security assurance processes, including responding to customer security inquiries and risk assessments. Serve as a key point of contact for customer security reviews, partnering with internal … customer inquiries and contribute to continuous improvement of security and compliance practices. Help streamline and scale trust-related workflows as customer volume and enterprise requirements grow. What You Will Need Experience supporting…
Billing Support Analyst - Philippines
…directly to our Billing Team Lead, who reports into Head of Customer Experience. You'll work closely with Customer Support, Customer Success, Sales and Engineering across global time zones (NAMER, LATAM … customer trust require a human Take on ad-hoc analysis and projects that keep billing records correct What we're looking for 3+ years of combined experience in technical customer support…
Software Engineer, Backend (Cooperative AI)
…robust operations supporting both internal and external customers. We support OpenAI customers and internal partners globally, powering systems from customer support to integrity to product insights. We are a self-contained multi … disciplinary team, who enjoy a lightning fast feedback loop with customers at scale, some of whom sit just a few pods away. We iterate fast, and engineer for reliable long-term impact…
Senior AI Deployment Consultant
…businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer … technology, AI, and helping customers succeed. How will I be measured? Automation Rate - Are you driving your customers to achieve high adoption of Fin? Customer Satisfaction - Do customers receive a delightful…
Threat Detection Analyst (Japanese & English speaking)
…enable our customers to benefit from extra visibility across the world and expertise from a central team. The Fastly Customer Security Operations Center team at Fastly focuses on operational support of Fastly … integrating and supporting agent software installed on customer systems. The team works with the security, operations and customer organizations internally to deliver support solutions for security threats faced on the Internet today…
AI Associate
…lead, running a short customer workshop, building customer use cases, writing internal documentation, building internal agents, and further building out our own AI support tooling … inference and cloud offering grows, you will increasingly help customers understand and adopt it. What You Will Do Front-line customer support. Spend most of your day in the queue, handling customer…
AI Deployment Manager, Enterprise
…customer, utilizing a consultative approach to customize solutions that align with their specific needs and goals. Design and drive AI Agent adoption roadmaps for each customer, sequencing automation rollout to support change … liaison between customers and internal teams, ensuring seamless communication and cross-functional accountability throughout the onboarding process. Manage integrations with the customer's ecommerce tech stack; explore feasibility of custom integration paths…
Salesforce Developer - Service Cloud, Experience Cloud & AI
…solutions that power our Customer Support/Success mainly and Customer Experience ecosystem. You'll develop robust backend services, integrations, Experience Cloud capabilities, Digital Engagement channels, and AI-driven customer interactions while collaborating with … Cloud capabilities including complex case management, entitlements, milestones, routing, and customer service automation. Build and customize Experience Cloud sites to support customer and partner self-service experiences. Implement and extend Digital Engagement…
Data Integration Specialist I IT Consultant
…APIs) Provide consulting and technical support to our customers on the ivoflow software product Analyze, design, and implement IT solutions within customer projects Support and further develop customer projects throughout their entire … Server, Oracle, MySQL) Confident in using project management methods and tools Proven experience in customer project support and technical troubleshooting Strong communication and problem-solving skills Independent, structured, and service-oriented approach…
Machine Learning Engineer - Inference Maintainer & Developer Experience
…Roboflow employs developers across the company in design, sales, customer support, marketing, and beyond. We’re supported by great customers and investors, having raised over 63 million from Google Ventures, Y Combinator … models to our users. Teach and enable internal teams and customers. Keep our Field Engineers and Support team a step ahead so they can self-serve and go deeper, and help customers…
AI Ops Engineer (Product)
…systems that help Kernel scale without adding unnecessary manual work. You’ll work across Product, Customer Support, and Engineering - finding the highest-leverage problems and building practical AI-powered workflows. This … whatever is the most critical blocker for Kernel’s growth, whether that’s automating our customer support, tying our data feedback loop to automatically seed our evals (benchmarks), building tooling…
Chief Architect
…enterprise integrations, configurability, extensibility, and long-term platform leverage. Product, Business, and Customer Impact Connect technical decisions directly to customer value, product velocity, implementation speed, scalability, reliability, and long-term platform advantage … roadmaps. Understand enterprise customer complexity and design systems that support real-world operational variability without creating unsustainable technical debt. Support strategic customer, partner, and vendor architecture discussions where deep technical credibility…
Technical Success Analyst - UK
…deployment of Marqeta’s standardised products and services for new customers, interfacing with everyone from full stack engineers to founders/CEOs. Customer Support : Serve as the technical expert guiding customers through their integration … products and services; create customer slide presentations, internal runbooks and training content to scale team knowledge. Advocate for Customers : Provide feedback to internal teams that reflects the customer’s voice and ensures…
Lead II, Spares Account Management
…Supply Chain Planner – Customer Engagement & Engineering serves as the key link between customers, engineering teams, operations, and supply chain functions to ensure material availability, demand fulfillment, and customer satisfaction. This role … uninterrupted material flow. Customer Engagement Act as the primary contact for assigned customers and manage escalations effectively to drive customer satisfaction through proactive engagement and communication. Conduct regular customer reviews to understand…