DevOps Engineer – Service Delivery

DevOps Engineer – Service Delivery Responsible for supporting the deployment, operation, maintenance, and continuous improvement of Scitara DLX platforms and customer environments. Collaborate with cross-functional teams to deliver secure, reliable, and compliant cloud solutions while ensuring operational excellence and customer satisfaction. Key Responsibilities Support deployment, upgrade, and maintenance of DLX platforms, connector packs, and customer environments on AWS. Execute platform operational activities including health checks, monitoring, log analysis, and routine maintenance. Participate in validation and qualification activities, including preparation of technical documentation, execution of qualification protocols, and release documentation. Collaborate with Engineering, QA, CSV, Product, and Customer Success teams to ensure successful customer deployments and operational activities. Support troubleshooting, incident management, and root cause analysis for customer and platform-related issues. Participate in cloud infrastructure management, including Amazon EKS, networking, storage, and related AWS services. Support Infrastructure as Code (Terraform), CI/CD pipelines, and deployment automation initiatives. Contribute to security and compliance activities, including vulnerability assessment, remediation, and infrastructure hardening. Support monitoring and observability initiatives to ensure platform availability, reliability, and performance. Participate in disaster recovery (DR) drills, platform maintenance, and infrastructure upgrade activities. Prepare and maintain technical, operational, and validation documentation, including Configuration Specifications, Test Plans, Test Summary Reports, and Release Notes. Contribute to continuous improvement, automation, and operational excellence initiatives. Share technical knowledge and collaborate effectively within the Service Delivery team. Ideal Candidate Educational Qualifications Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related discipline. Experience 3–6 years of experience in DevOps, Cloud Infrastructure, Platform Operations, or Service Delivery. Hands-on experience with AWS cloud services. Experience supporting production environments and customer-facing operations. Exposure to regulated environments (Life Sciences/Pharma) is an advantage. Desired Skills Hands-on experience with AWS services including IAM, EC2, VPC, S3, EKS, Route 53, ELB/ALB, CloudWatch, SNS, SES, EventBridge, and related services. Experience with Kubernetes and Amazon EKS administration. Knowledge of Infrastructure as Code using Terraform. Experience with CI/CD tools such as Bitbucket Pipelines, Jenkins, GitHub Actions, or similar. Linux administration and scripting using Shell or Python. Understanding of container technologies such as Docker and Kubernetes. Knowledge of monitoring and observability tools. Experience with incident management and troubleshooting complex technical issues. Understanding of cloud security best practices and vulnerability management. Good analytical and problem-solving skills. Strong communication and collaboration skills. Ability to work effectively in a cross-functional and customer-focused environment.