DevOps Engineer

• Role: DevOps Engineer – ITSM Platform • Location: Utrecht, Croeselaan 18 (Hybrid) • Contract Duration: ASAP – 30 June 2027 • Working Hours: 40 hours per week • Start Date: ASAP • Rate: Please share your most competitive hourly rate • Self-employed candidates: Not allowed English and Dutch language skills are mandatory Role Overview Looking for a Senior DevOps Engineer to support and enhance the IT Service Management (ITSM) Platform. The role focuses on platform configuration, process implementation, continuous improvement, and delivering a smooth user experience across ITIL processes including Incident, Problem, Request, Change, and Asset Management. The engineer will work within a DevOps squad, collaborating with Process Owners and Product Owners to implement scalable solutions using out-of-the-box ITSM platform capabilities. Key Requirements • Strong experience working with ITSM platforms (e.g., ServiceNow, Service Manager, Halo or similar) • Strong understanding of ITIL principles and processes • Experience implementing and improving IT service management processes • Strong analytical and problem-solving skills • Ability to identify bottlenecks and improvement opportunities • Excellent communication and stakeholder management skills • Experience writing clear technical and user documentation • Ability to work independently and collaborate within a DevOps team • Basic REST API knowledge is required • SQL knowledge is an advantage • Experience with flow-based runbooks is a plus • HBO-level education or equivalent experience