Browse Product & Management Jobs
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602 jobs found for "and Customer Service"
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Customer Experience Director (London, UK) New
…together Customer Journey Design, Customer Insights, Learning, Customer Operations, Process Optimisation and Account Management Coordination to create seamless, customer-centred experiences across the customer lifecycle. It is accountable for ensuring customers understand … outcomes. Customer Insights & Voice of Customer [20%] Lead customer research, voice-of-customer programmes, journey analytics and customer insight capabilities. Translate customer insight into recommendations that improve products, services, processes…
Customer Experience Director (Philadelphia, PA) New
…together Customer Journey Design, Customer Insights, Learning, Customer Operations, Process Optimisation and Account Management Coordination to create seamless, customer-centred experiences across the customer lifecycle. It is accountable for ensuring customers understand … outcomes. Customer Insights & Voice of Customer [20%] Lead customer research, voice-of-customer programmes, journey analytics and customer insight capabilities. Translate customer insight into recommendations that improve products, services, processes…
Customer Experience Director (Amsterdam, NLD) New
…together Customer Journey Design, Customer Insights, Learning, Customer Operations, Process Optimisation and Account Management Coordination to create seamless, customer-centred experiences across the customer lifecycle. It is accountable for ensuring customers understand … outcomes. Customer Insights & Voice of Customer [20%] Lead customer research, voice-of-customer programmes, journey analytics and customer insight capabilities. Translate customer insight into recommendations that improve products, services, processes…
Customer Experience Director (New York, NY) New
…together Customer Journey Design, Customer Insights, Learning, Customer Operations, Process Optimisation and Account Management Coordination to create seamless, customer-centred experiences across the customer lifecycle. It is accountable for ensuring customers understand … outcomes. Customer Insights & Voice of Customer [20%] Lead customer research, voice-of-customer programmes, journey analytics and customer insight capabilities. Translate customer insight into recommendations that improve products, services, processes…
Customer Experience Director (São Paulo, BR) New
…together Customer Journey Design, Customer Insights, Learning, Customer Operations, Process Optimisation and Account Management Coordination to create seamless, customer-centred experiences across the customer lifecycle. It is accountable for ensuring customers understand … outcomes. Customer Insights & Voice of Customer [20%] Lead customer research, voice-of-customer programmes, journey analytics and customer insight capabilities. Translate customer insight into recommendations that improve products, services, processes…
Director, Customer Success & Service New
…contributions to the evolution of scientific knowledge. Own the post-sale customer experience and build a scalable Customer Success & Service organisation that maximizes system uptime, customer adoption, service-contract renewal, and long … experience. Build global staffing, process, and service capacity as the installed base grows. Candidate profile 8+ years of quota carrying experience in sales, field service, customer success, applications, or post-sale operations…
Head of Customer Service
…Your role We are looking for an experienced, high-impact Head of Customer Service to lead, transform, and scale our customer service organization. In this position, you will be responsible for defining … positive, high-performing culture and inspiring high employee engagement. Customer-Centric Transformation: Drive a meticulous, company-wide customer first philosophy, transforming customer service into a key driver of brand loyalty and customer…
Customer Director Consulting - Financial Services New
…sales tot en met implementatie. In deze fases werk je nauw samen met Customer Directors (Sales & Delivery), Tech Leads en mission-critical engineers als volwaardig lid van een team dat draait … businessvraagstukken naar (innovatieve) technische oplossingen; Je overtuigd klanten van de echte business value die onze services leveren. Wat jij brengt Je hebt relevante ervaring binnen (IT) Consultancy (>10 jaar) en aantoonbare…
Director Customer Care
…leader to shape the future of Customer Care at Trusted Shops. In this role, you will drive operational performance, customer satisfaction, and service innovation across our consumer-facing services. Working closely with … Your Responsibilities Lead, coach, and develop our Customer Care Team Leads, providing both strategic and disciplinary leadership. Own and continuously improve key customer service KPIs such as AHT, SLA, and CSAT across…
Head of Operations
…customer-facing operations and associated service lines. This role provides operational leadership across customer sales, retention, customer service, mail, company secretarial (Co Sec), and the serviced offices/business centre, ensuring the company … ambition. Key Responsibilities Own the operating strategy and day-to-day performance across customer sales, retention, customer service, mail, Co Sec, and the serviced offices/business centre; translating commercial objectives into functional plans…
Director Customer Experience and Engagement
…customer satisfaction. Turn customer conversations and usage patterns into actionable insights for sales, product and engineering. Scale the function thoughtfully, balancing high-touch customer engagement with automation, self-service resources, and repeatable … programs. What You’ll Need 10+ years of experience across customer experience, customer success, solution consulting, solutions architecture, professional services, or a related customer-facing function. Growth-stage, enterprise SaaS, developer platform…
Director Customer Experience and Engagement
…customer satisfaction. Turn customer conversations and usage patterns into actionable insights for sales, product and engineering. Scale the function thoughtfully, balancing high-touch customer engagement with automation, self-service resources, and repeatable … programs. What You’ll Need 10+ years of experience across customer experience, customer success, solution consulting, solutions architecture, professional services, or a related customer-facing function. Growth-stage, enterprise SaaS, developer platform…
Professional Services Business Development Director
…experienced individual contributor, Professional Services Business Development Director to join the Professional Services Sales team. As a Client Services Director, you will have a professional services bookings target, responsible for selling … services-only opportunities and collaborate closely with Account Executives on solution sales opportunities involving software licensing and services. This role reports to the Director of Professional Services Sales and Customer Outcomes…
(Senior) Product Manager Odoo
…exceptions in the flows between Odoo, our eCommerce shop and other platforms. Together with our Customer Service team … drive further automations of order related customer service tasks as well as needed actions to further expand the self-service options of our customers. Collaborating closely with a proficient team, your role…
Menswear Product Manager-Manchester Shambles
…sustainable. Ensure that all company related initiative are fulfilled. CUSTOMER EXPERIENCE: · Lead by example and contribute to the highest standards of customer service across the store. · Deep understanding of customer behaviour … increase sales and achieve commercial goals. · Be able to solve and manage customer issues and escalate to the customer service team if necessary. · Actively participates in all the actions to improve Customer…
Senior Engineering Manager, Customer Agent
…customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service … fast-growing part of the organisation. The group is focused on expanding Fin beyond customer service into broader customer-facing jobs, building the product capabilities that allow one agent to work across…
Senior Product Manager - Self-Service & Onboarding New
…onboard, configure, manage, and optimise their use of APEXX services independently, creating a scalable self-service experience that gives customers greater control and accelerates time-to-value. This is a highly cross … identify opportunities, prioritise roadmap investments, and measure customer and business outcomes. Partner closely with Engineering, Design, Commercial, Customer Success, Compliance, and Operations to translate customer needs and product strategy into secure, scalable…
Head of Operations & Service - Dosimetry
…growth, profitability and customer satisfaction objectives of the Dosimetry business. The role ensures the effective management of worldwide manufacturing, supply chain, order fulfillment and customer service activities, while building a resilient … demand forecasts, production planning and delivery commitments, ensuring accurate capacity planning and execution. Lead global customer service organizations across the United States, Germany, India and China, ensuring a seamless customer experience…
Product Manager - Business Processes
…while also improving how larger enterprise customers discover, evaluate, activate, adopt, and expand Cato. For SMB customers, this may include highly self-service journeys from signup and onboarding through value realization, purchase … journey across relevant customer segments: discover → evaluate → activate → experience value → adopt → convert → retain → expand . Define segment-specific product-led journeys for SMB and enterprise customers, balancing self-service, sales-assisted, and partner…
Director, EMEA Professional Services | Luma
…Director, EMEA Professional Services to lead our EMEA Platform Services organisation and drive delivery excellence across our scientific software portfolio. Reporting to the VP, Global Professional Services, you will lead … strategic EMEA customer engagements. Build trusted executive relationships with customer stakeholders. Lead executive governance, steering committees and major delivery escalations. Ensure programmes consistently deliver quality outcomes, customer value and commercial success. Strengthen…