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703 jobs found for "Customer Operations"
Page 1 of 36
Senior Enterprise Customer Success Manager
…Manager of Customer Success, Large & High-Growth Customers and work closely with teams across: Customer Support Customer Onboarding Sales and Account Management Product and Product Operations Revenue Operations Finance Data and Analytics … enterprise or strategic customer relationships. You prefer transactional or high-volume customer portfolios. You are uncomfortable owning customer risk, retention, and renewal readiness. You prefer reacting to customer requests rather than building…
Data Protection Specialist – Energy, Customer Service New
…Alltag verankert . Als Data Protection Specialist verantwortest du den Datenschutz in unserem Operations- und Customer-Service-Umfeld. Als erste Anlaufstelle für alle datenschutzrechtlichen Fragen klärst du diese selbstständig oder ziehst bei Bedarf … Customer Service. Schnittstelle zwischen dem Bereich Operations und Customer Service, dem Legal-Team und unserem externen Datenschutzbeauftragten. Beratung interner Teams (Customer Service Operations, IT / Technologieplattform, Produkt, Marketing) zu datenschutzrelevanten Fragestellungen. Weiterentwicklung…
Front End Engineer, AWS Agentic AI Automated Reasoning (AR) New
…turn pervasively. As a Senior FEE, you will design, build, and operate Amazon's agent safety platform that enables customers … define boundaries within which agents would operate within. The platform would also provide customers to ensure agents operate in this boundary. You will build the experience for customers to simulate, audit…
Sr. Front End Engineer, AWS Agentic AI Automated Reasoning (AR)
…turn pervasively. As a Senior FEE, you will design, build, and operate Amazon's agent safety platform that enables customers … define boundaries within which agents would operate within. The platform would also provide customers to ensure agents operate in this boundary. You will build the experience for customers to simulate, audit…
Sr. Front End Engineer, AWS Agentic AI Automated Reasoning (AR)
…turn pervasively. As a Senior FEE, you will design, build, and operate Amazon's agent safety platform that enables customers … define boundaries within which agents would operate within. The platform would also provide customers to ensure agents operate in this boundary. You will build the experience for customers to simulate, audit…
Lead AI Solutions Architect, Customer Success
…united by a single purpose: helping enterprise customers realize the transformative potential of AI-powered customer experience — not in theory, but in production. We operate across continents and time zones, bringing together … designs. Customer Engagement Advise customer technical stakeholders on architecture decisions and trade-offs. Present technical recommendations to enterprise architects, IT leaders, and platform owners. Build trusted-advisor relationships with customer technical teams…
Strategy & Operations Manager – Emerging Fraud & Abuse
…Emerging Abuse Proactively identify new fraud patterns, abuse trends, and vulnerabilities across our products, customer journeys, and operational processes. Investigate anomalies, understand attacker behaviours, and translate observations into actionable mitigation strategies. Continuously … Functional Execution Act as the central point of coordination between Fraud, Product, Engineering, Trust & Safety, Customer Operations, Legal, Finance, and Data Science. Influence roadmaps to ensure fraud prevention is embedded into product…
Senior AI Specialist (Operations) (x/f/m)
…der/die technische Umsetzungskraft und AI-Ops Owner hinter der KI-gestützten Produktivität unserer Operations- und Customer-Success-Teams. Du arbeitest im Founder- und Product-Mode : Du besitzt einen Workflow … alle zu verbessern. Deine Aufgaben Workflow-Redesign statt reiner Automatisierung: Du analysierst die kritischsten Operations- und Customer-Success-Workflows, zerlegst zeitintensive Prozesse mit geringem Urteilsbedarf und transformierst diese durch den Einsatz…
AI Engineer
…customers nationwide. They are investing heavily in technology, data and AI to modernise operations, improve customer journeys and create new efficiencies across the business. With large volumes of real-world operational data … deployment and ongoing optimisation Work closely with product, engineering and business stakeholders to solve operational and customer-focused challenges Build scalable, robust solutions using cloud-based technologies Drive best practice across MLOps…
Chief Architect
…analysis, performance engineering, capacity planning, reliability, and operational excellence. Use production data, incidents, escalations, and customer operational patterns as inputs into architecture and platform improvement. Ensure architectural decisions support global scale, data … enterprise integrations, configurability, extensibility, and long-term platform leverage. Product, Business, and Customer Impact Connect technical decisions directly to customer value, product velocity, implementation speed, scalability, reliability, and long-term platform advantage…
Senior automation and AI engineer
…Reporting to an Engineering manager, you’ll work closely with colleagues across engineering, product, operations and our customer-facing teams to identify complex operational problems and create simpler, faster and more scalable … discovery through to delivery and operation, balancing speed, quality and long-term maintainability. On a typical day you will be… Working with engineering, product, operations and customer-facing teams to uncover inefficient…
Customer Support Systems & Analytics Architect
…looking for a Customer Support Systems & Analytics Architect to own the data strategy and reporting function within the Customer Support organisation at Mercury. As our operations grow in complexity—spanning multiple channels … insights for CS leadership and stakeholders. You’ll sit at the intersection of data, operations, and customer experience, partnering closely with CS leadership, Strategy and Ops, and cross-functional teams like Data…
Senior Quality Analyst
…customer experience, functional correctness, usability, accessibility, reliability, performance, and release confidence. You will leverage your deep understanding of SaaS product behaviour, end-to-end workflows, integrations, environments, and customer operations to guide … ideation through delivery to ensure acceptance criteria, personas, customer journeys, test data, edge cases, non-functional expectations, and quality gates reflect real customer operations and the intended product experience. • Champion shift-left…
Senior Data Scientist, Workforce Management Analytics
…each of the 25 countries that we operate in. We take huge pride in our customer operations’ quality, so on top of building delightful support experiences in our consumer app we also … Support Analytics team’s main goal is to deliver an amazing Customer, Merchants & Courier support experience while optimizing our operations by providing actionable insights and quantifying the impact of those actions…
Senior Data Scientist, Workforce Management Analytics
…each of the 25 countries that we operate in. We take huge pride in our customer operations' quality, so on top of building delightful support experiences in our consumer app we also … Support Analytics team's main goal is to deliver an amazing Customer, Merchants & Courier support experience while optimizing our operations by providing actionable insights and quantifying the impact of those actions…
Senior Machine Learning Engineer I
…About the team: Within the Global Operations organisation, our mission is to build the best customer experience in the fintech industry by delivering an effortless customer experience to all our merchants … other business stakeholders to bring state-of-the-art AI solutions to Customer Support, enhancing customer experience and improving operational efficiency. Develop and maintain ML infrastructure and pipelines to support efficient data…
Senior Machine Learning Engineer I
…About the team: Within the Global Operations organisation, our mission is to build the best customer experience in the fintech industry by delivering an effortless customer experience to all our merchants … other business stakeholders to bring state-of-the-art AI solutions to Customer Support, enhancing customer experience and improving operational efficiency. Develop and maintain ML infrastructure and pipelines to support efficient data…
AI Tooling Engineer
…that change how work gets done inside the company. You'll embed with teams across operations, customer success, and finance, find the work that's slow and manual, and ship AI agents … what to build. Your work will be visible and leadership level from day one. Operations, Customer Success, Finance, People/Talent Acquisition, Engineering, IT and Data teams, these are your internal customers and collaborators…
AI Engineer
…Engineer to build real-world AI systems that deliver measurable impact across customer journeys and internal operations. This role is all about turning emerging AI capabilities-LLMs, agentic systems, ML models, workflows … build, and integrate AI applications into end-to-end workflows. Embed agentic AI into customer and operational processes with reliability, resilience, and safe fallback behavior. Collaborate with Product, Engineering, Data, and Operations…
Working Student / Intern AI Product Associate
…real product with real customers. You'll help build our discovery engine, the workflows and AI agents that catch what customers complain about and turn it into prioritized product input … kind of role, sitting at the intersection of product, engineering and customer success: 📋 Product Operations Turn customer feedback into actionable product insights Write the specs those insights become, precise enough that…