IT Head – Operations, Security & Service Management

We are looking for an experienced IT leader to drive enterprise IT operations, infrastructure, security, service management and managed services governance across a large-scale hybrid technology environment for one of our client. Key Responsibilities: • Lead enterprise IT operations across infrastructure, cloud, service management, security, and application operations. • Own hybrid infrastructure environments including on-premise and cloud platforms. • Drive ITIL-based service delivery, incident, problem, change, and release management processes. • Govern managed service providers, vendor performance, SLAs, and operational excellence initiatives. • Lead disaster recovery, business continuity, and operational resilience programs. • Establish and strengthen cybersecurity operations and compliance frameworks. • Drive DevOps adoption, CI/CD practices, automation, and infrastructure-as-code initiatives. • Oversee application operations, SDLC governance, release management, and development demand management. • Manage operational budgets, licensing, vendor contracts, and technology investments. • Partner with business and technology stakeholders to align IT services with business priorities. Must-Have Technical Skills: Large-scale IT Infrastructure Management Hybrid Cloud Platforms (Azure preferred) IT Service Management (ITIL) Cybersecurity Operations & Compliance DevOps, CI/CD and Automation Disaster Recovery & Business Continuity Vendor, Managed Services & SLA Governance Application Operations & SDLC Governance Budget and Financial Management Enterprise IT Strategy and Leadership Experience Required: • 10–15 years of experience in IT Operations and Infrastructure Management. • Minimum 5–7 years in a senior IT leadership role. • Proven experience managing enterprise hybrid environments and managed services ecosystems. • Exposure to enterprise platforms, cloud technologies, and security operations. Preferred Certifications: ITIL, PMP, CISSP, TOGAF, Cloud Architecture Certifications. If you have led large-scale IT operations and thrive in complex enterprise environments, we'd love to hear from you.