Business Analyst

We are looking for a Product-Driven Business Analyst (BA) who looks beyond just "gathering requirements" to truly understand the why behind what we build. In this role, you won’t just manage a backlog; you will act as a critical bridge between strategy and execution, transforming customer problems into scalable product features. You possess a product mindset, meaning you prioritize user impact, value delivery, and data over rigid checklists. Working side-by-side with Product Managers, Engineers, and UX designers, you will help define the product vision, validate assumptions, and ensure our development team is always building the highest-leverage solutions. What you’ll do Translate Vision into Action: Own the translation of high-level product strategy and roadmaps into crisp, actionable user stories, acceptance criteria, and technical specifications. Focus on Outcomes over Outputs: Analyze complex workflows and user data to ensure the features we build solve real user pain points and drive core business metrics. Bridge the Gap: Act as the day-to-day partner for the engineering team, clarifying scope, triaging trade-offs, and ensuring alignment with the overarching product goals. Data-Driven Prioritization: Use quantitative metrics and qualitative feedback to help prioritize the backlog, balancing quick wins with long-term strategic initiatives. The Product Mindset: You don’t just ask "What do you want built?" You ask "What problem are we trying to solve, and how will we measure success?" Agile Fluent: Deep experience working in fast-paced Agile/Scrum environments, with a strong mastery of writing user stories, behavior-driven development (BDD), and mapping user journeys. Systems Thinker: Ability to see how individual features impact the broader ecosystem, ensuring technical scalability and a seamless user experience. Key Responsibilities Requirement Gathering Engage with stakeholders to gather business needs, pain points, and expectations. Documentation Prepare user stories, functional requirements, process flows, and acceptance criteria. Stakeholder Communication Act as the link between business users, project teams, and technical teams. Process Analysis Analyse current processes and propose improved future-state processes. Acceptance Criteria Define clear acceptance criteria for each requirement or user story. Clarifications Provide clarification on business rules, requirements, and expected outcomes. Testing Support Support UAT by guiding users and confirming business expectations. Defect Management Assess business impact of defects and support prioritisation. Change Requests Analyse change requests and assess impact on scope, process, and users. User Acceptance Testing Coordinate with users for UAT and support sign-off. Release Readiness Confirm that business requirements and user expectations are met. Continuous Improvement Identify opportunities to improve business processes and requirement quality. Cross-Functional Awareness Understand QA principles to write clear, complete, and testable requirements. Nice to Have (QA Knowledge / Exposure) The following are not mandatory but would be considered a strong advantage, as they reflect an understanding of the Quality Assurance side of the software delivery lifecycle: Understanding how to validate that the system meets requirements and works correctly. Ability to review requirements to understand testing scope and expected system behaviour. Familiarity with preparing test scenarios, test cases, test scripts, and test evidence. Experience communicating testing progress, defects, risks, and quality status. Exposure to validating end-to-end business processes through testing. Ability to use acceptance criteria to design and execute test cases. Comfort raising questions or gaps found during test preparation or execution. Experience executing functional, regression, integration, or UAT support testing. Knowledge of logging defects, providing evidence, retesting fixes, and tracking defects to closure. Ability to assess testing impact and update test cases or regression scope accordingly. Experience supporting UAT execution and assisting users in reporting defects. Ability to confirm test completion, defect status, and quality risks before release. Interest in improving test coverage, testing practices, automation, and quality controls. Understanding of BA activities to better interpret requirements, business rules, and user expectations.