DevOps / Site Reliability Engineer (SRE)

Skip to content ParcelWILL - Post-Purchase Products Header – Product Product Suite Order Tracking Deliver an unmatched tracking experience Returns & Exchanges Simplify management and recover lost sales Shipping Protection Ensure peace of mind with every delivery TrustWILL - Customer Retention Product Suite Reviews & UGC Turn satisfied shoppers into vocal fans of your brand Loyalty & Referrals From ‘Like it’ to ‘Love it’ with our all-in-one loyalty solution SEOWILL - AI SEO & AI Blog Post All CWILL Apps ChatWILL - AI Chatbot SendWILL - Email Marketing By Customer Journey Solutions Header – Solutions Post-Purchase Solution Elevate your post-purchase experience with order tracking, returns & exchanges and shipping protection. Customer Retention Grow retention and lifetime value by high-impact reviews, UGC, loyalty, and referral program. By Use Cases Drive Retention & Sales Growth Convert Post-Delivery Joy into Reviews Streamline Returns Management Company Case Studies Resources Header – Resources Our Story Careers Agency Partners Become a Partner Contact Us Resources Case Studies Blog Best Shopify Apps Help Center Discover More Depology’s Success Story See how Depology lowered support tickets and shaved a day off shipping. Learn More The Ultimate Post-Purchase eBook Don't let buyer's remorse put revenue at risk. Act now for more repeat sales! Download Now Pricing Try free Try free Book a demo Book a demo ParcelWILL - Post-Purchase Products Header – Product Product Suite Order Tracking Deliver an unmatched tracking experience Returns & Exchanges Simplify management and recover lost sales Shipping Protection Ensure peace of mind with every delivery TrustWILL - Customer Retention Product Suite Reviews & UGC Turn satisfied shoppers into vocal fans of your brand Loyalty & Referrals From ‘Like it’ to ‘Love it’ with our all-in-one loyalty solution SEOWILL - AI SEO & AI Blog Post All CWILL Apps ChatWILL - AI Chatbot SendWILL - Email Marketing By Customer Journey Solutions Header – Solutions Post-Purchase Solution Elevate your post-purchase experience with order tracking, returns & exchanges and shipping protection. Customer Retention Grow retention and lifetime value by high-impact reviews, UGC, loyalty, and referral program. By Use Cases Drive Retention & Sales Growth Convert Post-Delivery Joy into Reviews Streamline Returns Management Company Case Studies Resources Header – Resources Our Story Careers Agency Partners Become a Partner Contact Us Resources Case Studies Blog Best Shopify Apps Help Center Discover More Depology’s Success Story See how Depology lowered support tickets and shaved a day off shipping. Learn More The Ultimate Post-Purchase eBook Don't let buyer's remorse put revenue at risk. Act now for more repeat sales! Download Now Pricing ParcelWILL - Post-Purchase Products Header – Product Product Suite Order Tracking Deliver an unmatched tracking experience Returns & Exchanges Simplify management and recover lost sales Shipping Protection Ensure peace of mind with every delivery TrustWILL - Customer Retention Product Suite Reviews & UGC Turn satisfied shoppers into vocal fans of your brand Loyalty & Referrals From ‘Like it’ to ‘Love it’ with our all-in-one loyalty solution SEOWILL - AI SEO & AI Blog Post All CWILL Apps ChatWILL - AI Chatbot SendWILL - Email Marketing By Customer Journey Solutions Header – Solutions Post-Purchase Solution Elevate your post-purchase experience with order tracking, returns & exchanges and shipping protection. Customer Retention Grow retention and lifetime value by high-impact reviews, UGC, loyalty, and referral program. By Use Cases Drive Retention & Sales Growth Convert Post-Delivery Joy into Reviews Streamline Returns Management Company Case Studies Resources Header – Resources Our Story Careers Agency Partners Become a Partner Contact Us Resources Case Studies Blog Best Shopify Apps Help Center Discover More Depology’s Success Story See how Depology lowered support tickets and shaved a day off shipping. Learn More The Ultimate Post-Purchase eBook Don't let buyer's remorse put revenue at risk. Act now for more repeat sales! Download Now Pricing Senior DevOps Engineer – US California, United States 29 Oct 2025 Apply now Location: Pasadena, California (Remote or Hybrid) About Us CWILL is a U.S.-headquartered SaaS company based in Pasadena, California, providing innovative post-purchase solutions for eCommerce brands. Our products help merchants improve customer experience, increase repeat purchases, and build long-term brand loyalty through tools such as returns & exchanges, loyalty programs, and order protection. About This Role We are seeking a Senior DevOps Engineer to join our North America team and collaborate closely with our global Cloud Engineer. You’ll take ownership of our day-to-day operations, cloud environments, and automation initiatives to ensure high availability and performance across our platforms. What You’ll Do Cloud Infrastructure Management: Maintain and optimize AWS and GCP resources, ensuring cost efficiency, scalability, and reliability. Kubernetes & CI/CD: Manage Kubernetes clusters and CI/CD pipelines to deliver highly available and stable deployments. Monitoring & Logging: Maintain monitoring and logging stacks (Prometheus, Grafana, ELK, OpenSearch, Zabbix), ensuring effective alerting and proactive issue resolution. Database & Middleware Operations: Administer MySQL, PostgreSQL, Redis, and MongoDB; maintain and optimize middleware systems like Kafka, RabbitMQ, and Nginx. Automation & Tooling: Develop and improve automation scripts and internal tools using Python, Go, or Shell to streamline operations and deployments. Security & Compliance: Support infrastructure compliance efforts (GDPR, SOC 2, etc.), enforce least-privilege access, perform audits, and maintain secure network policies. What We’re Looking For Bachelor’s degree in Computer Science or related field. 5+ years of hands-on DevOps or cloud operations experience in a technology company. Strong experience with AWS or GCP services (EC2, S3, RDS, VPC, etc.). Skilled in Linux administration, Docker, and Kubernetes. Experience maintaining monitoring tools (Prometheus, Grafana, ELK, Zabbix). Solid understanding of databases (MySQL, Redis, PostgreSQL) and performance tuning. Proficient in scripting (Python, Go, or Shell) and automation tools (Ansible, Terraform, Jenkins, ArgoCD). Nice to Have Experience managing hybrid or multi-cloud environments (AWS + GCP). Familiarity with cloud-native ecosystems (Helm, Service Mesh, ArgoCD). Exposure to compliance, security audits, or SaaS infrastructure for global customers. 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There has been some error while submitting the form. Please verify all form fields again. CWILL, the outstanding eCommerce post-purchase and marketing solution platform, especially as a Shopify expert, empowers over 300,000 Shopify and Shopify Plus merchants to grow their brands, like DJI, Unilever, Joseph Joseph, and KACHAVA to achieve substantial growth in online businesses. About Us The tools your e-commerce brand needs to grow and succeed. Products ParcelWILL TrustWILL Reviews TrustWILL Loyalty ChatWILL SendWILL SEOWILL Resources Blog Case Studies Best Shopify Apps Company About CWILL Careers Become a Partner Agency Partners Support Book A Demo Contact Us Help Center © 2018-2026 CWILL. All Rights Reserved. Terms of Service Privacy Security Trust Cookies Cookie Settings Scroll to Top