Information Technology Support Engineer

Position –Deskside support tech Job Summ ary:The L2 Desktop Support Technician is responsible for providing advanced technical support andtroubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfact ion. Key Responsibili ties:· Provide Second-level technical support for desktop/laptop hardware, software, and perip heralis sues.· Install, configure, and maintain operating systems, software applications, and system upd ates.· Perform root cause analysis to identify recurring technical problems and develop solut ions.· Excellent in troubleshooting break/fix issues of windows and mac comp uters· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.· Collaborate with IT team members on projects, upgrades, and implementat ions.· Maintain accurate records of work performed, issues, and resolutions using the comp any'sticketing sy stem.· Provide remote support and troubleshooting for users working from home or in the f ield.· Train and mentor junior support technicians as ne eded.· Ensure compliance with IT policies, security protocols, and best pract ices.· Perform routine maintenance and inspections to ensure optimal performance of equi pment· Build and maintain strong relationships with end users and ensure user satisfa ctionQualificat ions:· Associate's or bachelor’s degree in information technology, Computer Science, or re latedfield, or equivalent work experi ence.· 2-4 years of experience in a desktop support or similar role.· Strong knowledge of Windows and Mac operating sys tems.· Proficiency with Microsoft Office Suite and other common software applicat ions.· Experience with Active Directory, group policies, and user account manage ment.· Familiarity with remote desktop tools and support soft ware.· Excellent problem-solving and analytical sk ills.· Strong communication and interpersonal sk ills.· Ability to work independently and as part of a team.· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Su pportTechnician (MCDST) are a plus