Technical Support Analyst

Fast. Friendly. Fun. Here to Serve. Overview We're not your typical IT team — we're fast, friendly, and fun, with a "here to serve" mentality. Our mission is simple: keep technology running smoothly so our teams can do their best work every day. As a Technical Support Analyst, you'll be the go-to problem solver who keeps systems secure, networks reliable, and users smiling. You'll jump between projects, troubleshoot tech challenges, and continuously improve how we support and deliver IT services — all while creating a positive, people-first experience. Responsibilities Be the first point of contact: Provide friendly, empathetic tier-1 support for end-users, troubleshooting everyday hardware, software, and connectivity issues. Work alongside senior team members to assist in maintaining networks, servers, and cloud platforms (Windows, macOS, Google Workspace). Assist with basic user provisioning, password resets, and access requests within Active Directory and identity systems. Help manage the hardware lifecycle—imaging laptops, setting up workstations, and assisting with software installations. Help create and update clear internal documentation and "how-to" guides for standard IT processes. Partner cross-functionally across teams to ensure a seamless, dependable, and friendly IT service experience. WE'RE ON THE MOVE! Big things are happening—our brand-new headquarters is under construction in Caldwell, Idaho! This role will make the move to our new home in 2027. Come grow with us as we build what's next. Requirements Qualifications 0-2 years of experience in a tech support, helpdesk, or customer-facing technical environment A basic understanding of operating systems (Windows and/or macOS) and core networking concepts Familiarity with basic office or CRM tools (Google Workspace, Microsoft 365, Salesforce) Excellent troubleshooting and problem-solving abilities across IT domains Organized, adaptable, and ready to thrive in a fast-paced, ever-changing environment Outstanding communication skills with a customer-service mindset and a sense of humor Preferred Skills (Nice To Have) Associate's/Bachelor's degree in an IT-related field, or relevant coursework/bootcamps Relevant certifications: CompTIA Network+/Security+, AWS Cloud Practitioner or Azure Fundamentals, Google IT Support Professional, etc Experience with scripting or automation (PowerShell, Bash, Python) Experience with Mobile Device Management tools (Intune, JAMF, etc.) Benefits 100% Employer - paid quality Health Care Plan that includes Medical, Dental, Vision Competitive Wages Quarterly bonus program Retirement Plans + employer match Paid Time Off Annual Growth Reviews